Bizhub C550 Missing Network Tab (#5) under Admin Settings

[mj12]

Looking for any assistance in getting back the network tab on the C550. I found one article on here regarding my situation (bizhub C352 missing tab (Network Setting)) which referenced this image found here (http://www.copytechnet.com/forums/at...etwork-tab-jpg) however, when attempting to use the arp -s command, I always get returned bad argument. I have printed the Configuration Page and confirmed that I have the correct mac and the IP is matches what is displayed in the Configuration Page. Is there any other way to correct this?
Regards,
Jason

[mj12]

After doing so more research it looks like my last resort is to obtain the NVRAM Reset Tool and perform the NIC Reset? Question is where do I find this firmware/software? Do I need to buy it? Any help would be appreciated.

Regards

[CompyTech]

Did you try to reset the network settings in the service mode?

[mj12]

Did you try to reset the network settings in the service mode?

Where would I do this at? I have performed an initialization, but never saw a screen regarding the network settings.

[CompyTech]

Where would I do this at? I have performed an initialization, but never saw a screen regarding the network settings.

You're right it's not there, I just checked on a C550. The newer ones have the individual settings you can initialize.

[mj12]

You're right it's not there, I just checked on a C550. The newer ones have the individual settings you can initialize.

Any other suggestions?

[CompyTech]

I found this on the onestop support page:

Program Release Information
Model:bizhub C650/C550/C451/C353/C253/C203
MFP Firmware Ver. GCQ-J8, GDQ-J8, GEQ-J8
Subject: [bizhub C650/C550/C451/C353/C253/C203] NVRAM clear firmware (Jig Firmware )
2008/07/18
Konica Minolta Confidential 1/2
These are jig firmwares that clear NVRAM for bizhub C650/C550/C451/C353 / C253 / C203.
You may be able to repair a defective NVRAM by using this firmware.
1. Release version and download file name
The newly released program version and download file name are as follows.
[Release version]
< C650/C550/C451/C353/C253/C203 jig firmware>
Model Program Name Ver. Program File Name Checksum Note
bizhub C650 Jig firmware GCQ-J8 A00H0Y0-F000-GCQ-J8(00).EXE 0E9A
bizhub C550 Jig firmware GCQ-J8 A00J0Y0-F000-GCQ-J8(00).EXE 8E57
bizhub C451 Jig firmware GCQ-J8 A00K0Y0-F000-GCQ-J8(00).EXE 7D69
bizhub C353 Jig firmware GCQ-J8 A02E0Y0-F000-GCQ-J8(00).EXE 91B0
bizhub C253 Jig firmware GDQ-J8 A02E0Y0-F000-GDQ-J8(00).EXE 9139
bizhub C203 Jig firmware GEQ-J8 A02E0Y0-F000-GEQ-J8(00).EXE AFA0
[Download file name]
A00H0Y0-F000-GCQ-J8(00).EXE
A00J0Y0-F000-GCQ-J8(00).EXE
A00K0Y0-F000-GCQ-J8(00).EXE
A02E0Y0-F000-GC6-J8(00).EXE
A02E0Y0-F000-GD6-J8(00).EXE
A02E0Y0-F000-GE6-J8(00).EXE
PRI_ DLBT0802274EN00.doc
1) NVRAM Initialize.
This operation clears all data except the information on counter list on the first page.
2) Reset NIC settings.
Only the settings related to the network are cleared.
The setting related to the network is the following items.
-Administrator Settings >> Network Setting
-Administrator Settings >> Fax Settings >> Network Fax Settings >> Internet Fax Advanced Settings
-Administrator Settings >> System Connection >> OpenAPI Settings
-Administrator Settings >> Printer Settings >> Network Timeout settings
-Administrator Settings >> Administrator/Machine Settings >> Input Machine Address >> E-mail settings
-Service Mode >> CS Remote Care >> Server Set >> Send settings
3. Procedure
1) Install the CF card with the correct firmware installed into the into the MFP with the defective NVRAM, and turn on the MFP.
2) The following screen is displayed.
NVRAM Initialize.
[YES] [NO]
NIC setting erase.
[YES] [NO]
3) Select [YES] for the function that needs to to be initialized and press [START] after [YES] has been selected.
NOTE [START] is not displayed if both [YES], or [NO]. is selected. Only one choice can be made at any time.
4) If Completed is displayed, NVRAM or NIC rest is completed.
5) Turn on the MFP.
Perform the following when you do a NVRAM Initialize:
(Note)
After clearing NVRAM and turning on MFP for the first time, NVRAM is initialized according to the model/FW version of the
MFP where the NVRAM is installed. While initializing, hour glass screen is displayed for about 90 seconds. Do not turn off
the MFP while the hour glass screen is being displayed.
6) Make following setting in service mode.
System1>Marketing Area
System2>HDD>
System2>Option Board Status
System2>Image Controller Setting
System2>Software Switch Setting (required for bizhub product only)
Switch No. :10
Hex Assignment: :02
7) Turn off/on the MFP again.
8) Follow the setup procedure outlined in the installation manual for the model which this procedure was performed.

[mj12]

Well I think I am down to trying to find this magical firmware.

[mj12]

Had a copier tech come out, after about 2 hours he determined he need the firmware after trying everything that I had already done. He wasn't sure if he still had the firmware since they don't service MK anymore but he thought he knew someone that might have it. Anyone know of a copier tech in San Diego area that can service this machine or even better provide me firmware?

[EarthKmTech]

you need more than the magical firmware - you need a suitable compact flash card 128-256mb will do it and obviously a reader/writer and the software.

Someone should have the kit to do it - i still have it in my car yet have used it only once in the last 2 years. dying generation of machine now...