Bizhub 454e fax problem

[KM7155]

Hi Guys,

any advise for below issue?
this machine sending fax with no issue, just that it cannot receive any incoming fax.
confirm the fax line is ok, seems the machine not wake up to the incoming fax.
any help will be much appreciated.

[blackcat4866]

When you say the fax line is fine, do you mean that you connected an analog telephone to the customers phone line and dialed the fax number from your cell. Then the telephone rang (preferably peaking around 110vac). Then when you answered you could hear the sender? That's what I mean when I say the line is fine.

Is the MFP set to Auto Rx? Is it set to Normal ring? Is the phone cord connected to the LINE connection, not the handset connection? =^..^=

[KM7155]

When you say the fax line is fine, do you mean that you connected an analog telephone to the customers phone line and dialed the fax number from your cell. Then the telephone rang (preferably peaking around 110vac). Then when you answered you could hear the sender? That's what I mean when I say the line is fine.

Is the MFP set to Auto Rx? Is it set to Normal ring? Is the phone cord connected to the LINE connection, not the handset connection? =^..^=

Hi, yes, i connect the fax line to an analog machine, when i dial the number from my mobilephone,
it rang from the analog phone, so i assume the line is working fine.
this is a newly setup machine, the weird thing is it can send out faxes.
yes, the fax is set to auto Rx, yes, its in normal ring and in Line port.
confirm with another FK-511, same issue.

[darry1322]

Hi Guys,

any advise for below issue?
this machine sending fax with no issue, just that it cannot receive any incoming fax.
confirm the fax line is ok, seems the machine not wake up to the incoming fax.
any help will be much appreciated.

Will it receive a fax while it is currently awake and active?

In other words, is it a fax issue or a sleep mode issue?

[kingarthur]

is this replacing a fax that was already it situ, have you fitted the fax cable that came with the fax kit, or have you used a fax cable that was on the customers premises, when you phone the fax from your mobile...what happens

[KM7155]

Will it receive a fax while it is currently awake and active?

In other words, is it a fax issue or a sleep mode issue?

Hi, the fax is not working either in active mode or sleep mode.

[KM7155]

is this replacing a fax that was already it situ, have you fitted the fax cable that came with the fax kit, or have you used a fax cable that was on the customers premises, when you phone the fax from your mobile...what happens

Hi, i have try to change the fax cable, problem still there.
This new machine replace the old KM421 machine.
When i call from my phone, it just ring, cannot go into
Data mode.

[darry1322]

Is the Marketing Area set correctly for the fax unit?

[KM7155]

Is the Marketing Area set correctly for the fax unit?

YES, marketing area is set to correct country.

[allan]

Is it set to line1 or line2?

Had a couple of bad new FK-511's at a time doing the same thing. Check the error log for any codes.