99-01 Controler jam??

**allan** · 11-12-2015

This again. But first time for me. Its got me boggled out of my mind.
Loaded all the new base firmware. Changed and checked everything including the clutches for the registration and the exit section. Gates works fine. Sensors checks out. Motors work fine. Copy and print the same with moments where the machine will work for a ream or two. Duplex works fine. Paper stops at the fusing exit with a second page jamed in underneath it.
Checked the previous thread and that does not seem to apply. I have tried some things with no luck.
Any advice?

There used to be a C280 in place of this C364e. Now i miss that machine!
This must be some @#$% processing timing thing.

Its in a CEO office at one of our strongest accounts. The buyer retired there and we need to make a good impression. 15 years at that site.

**CompyTech** · 11-12-2015

Had this problem before, it was the reg roller seizing up by the bushings.

**EarthKmTech** · 11-12-2015

1 way clutches for vertical transport roller working ok on lct / tray 3/4? You will get this code when they slip. This is VERY common. I assume you know about the washer repair.

**habik** · 11-12-2015

Manual says this:99-01 Forced stop command was sent from the controller to the printer engine due to the error in paper size,
etc.
Controller being:
Printer Driver-Incorrect settings or just certain application causing this? Does it work OK on paper path test (3x rim from 2 trays)
User error, forcing to print on incorrect size by fixing the tray open/close. For example : Trying to print on A3 but A4 is loaded in A3 tray.(Unlikely in your case, I am sure you would have notice, unless they do it on purpose or not knowing that the left to right guide has to be adjusted to the corresponding size.)

Try and give all photoreflective sensors a wipe with microfibre cloth. I had today MF282 which had thin film of paper residue stuck on these sensors and it won't come off by using air gun. just dust flies out, but the residue remained. They used some 130gsm stock and it made even the rollers hard 30k on feeds and had to replace them.

One last thing, have you replaced the torque limiters on separation rollers? Would be interesting to see the CSV file (List output)

**habik** · 11-13-2015

http://www.copytechnet.com/forums/konica-minolta/80177-c554-j99-01-j3205-jams.html

**allan** · 11-13-2015

Thanks for the replies.
There is no LCT on there so no tray 3 and 4 to worry about.
Reg roller is free wheeling.
It gives the J99-01 because of a second page feeding out of time, that fools the machine to think it's feeding an A3 page instead of an A4 page.

I changed the feed unit, and the problem did not come back yet. But i will only confirm that it's working today.
I finished at the end of the day, i realy hope it works, the machine that got the suspected feeder is also working ok.
So i don't know.
I did copy the list output to my USB drive, did not have a look at that yet.

**habik** · 11-13-2015

Originally Posted by allan

Thanks for the replies.
There is no LCT on there so no tray 3 and 4 to worry about.
Reg roller is free wheeling.
It gives the J99-01 because of a second page feeding out of time, that fools the machine to think it's feeding an A3 page instead of an A4 page.

I changed the feed unit, and the problem did not come back yet. But i will only confirm that it's working today.
I finished at the end of the day, i realy hope it works, the machine that got the suspected feeder is also working ok.
So i don't know.
I did copy the list output to my USB drive, did not have a look at that yet.

Have a look at the reflective sensor

I think that is the issue.

**allan** · 11-13-2015

Originally Posted by habik

Have a look at the reflective sensor

I think that is the issue.

The sensor is working fine changed that with the feed unit.
Something is triggering the feed clutches. The problem is the same from tray 1 and 2. I think its coming from a board?
We had to replace the machine with a new unit to get the customer happy.
Its was a new machine with only 50K on there.

**habik** · 11-13-2015

Originally Posted by allan

The sensor is working fine changed that with the feed unit.
Something is triggering the feed clutches. The problem is the same from tray 1 and 2. I think its coming from a board?
We had to replace the machine with a new unit to get the customer happy.
Its was a new machine with only 50K on there.

Have the machine had (SB) sticker on the inside of the side door frame by any chance?

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