The last time I saw this exact issue there was a school administrator that created her own PDF documents with paper size: Custom 11 x 8 1/2.
Not Letter! Custom 11 x 8 1/2 original size will not auto select the Letter paper, but it can be manually selected as a print driver selection. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
thank you blackcat4866 for sharing ) and thank you elmo for following this with me
i found that the problem is in tray configuration they switched it to use recycled paper and they print A4 plain paper , and i chaged it in copy window > tray settings
thank you very much
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