when printing i have to choose the tray manualy ! ineo + 454 e

[jakani]

What size and type of paper is the machine asking for. When there is a message like that it usually says something like "place A4 thick 2 paper in bypass".
What is the exact message?

it asks for A4 i think , but i don't have the exact message right now i will see about that and reply soon

thank you

[blackcat4866]

The last time I saw this exact issue there was a school administrator that created her own PDF documents with paper size: Custom 11 x 8 1/2.

Not Letter! Custom 11 x 8 1/2 original size will not auto select the Letter paper, but it can be manually selected as a print driver selection. =^..^=

[jakani]

The last time I saw this exact issue there was a school administrator that created her own PDF documents with paper size: Custom 11 x 8 1/2.

Not Letter! Custom 11 x 8 1/2 original size will not auto select the Letter paper, but it can be manually selected as a print driver selection. =^..^=

so your driver has A4 selected,plain paper type and auto paper tray selected
and the machine trays are set to A4 and plain paper type
is this a new install or has the machine been working ok and this error just started
did you try uninstall and re install the driver

thank you blackcat4866 for sharing ) and thank you elmo for following this with me

i found that the problem is in tray configuration they switched it to use recycled paper and they print A4 plain paper , and i chaged it in copy window > tray settings

thank you very much