when printing i have to choose the tray manualy ! ineo + 454 e

[jakani]

when i print a document i have to choose the tray1 manually even if both of theme (tray 1 a 2) full of paper , every time i print a job the machine says : ''there is no matching paper size. place paper in bypass tray''
any body have any idea about this or how to solve it so the machine print directly ,
thanks in advance for any help or any suggestions

[Elmo]

Check what size paper is selected on you print driver
if it is not the same as the paper in your trays the machine will ask you to place the correct size on the bypass tray

your print driver on your pc may be default to a different size

[jakani]

Check what size paper is selected on you print driver
if it is not the same as the paper in your trays the machine will ask you to place the correct size on the bypass tray

your print driver on your pc may be default to a different size

thank you sir for your suggestion
i checked that it it is selected to A4 and i print A4 and in the trays there is A4 paper still i have to select manually !

[Elmo]

so your driver has A4 selected,plain paper type and auto paper tray selected
and the machine trays are set to A4 and plain paper type
is this a new install or has the machine been working ok and this error just started
did you try uninstall and re install the driver

[jakani]

so your driver has A4 selected,plain paper type and auto paper tray selected
and the machine trays are set to A4 and plain paper type
is this a new install or has the machine been working ok and this error just started
did you try uninstall and re install the driver

no it's not a new install it's was working just fine ,
i didn't try to reinstall the driver because it's on printing server and there is a lot of user already installed it on their PCs i think i have to change the name and reinstall it again !
thanks for your quick reply and your suggestion

[Elmo]

there may have been an update to the server or pc that has affected the driver
does the same problem happen on other pc's

[jakani]

there may have been an update to the server or pc that has affected the driver
does the same problem happen on other pc's

yes the same problem on all pc's ! i will check out the driver like you said ,
so there is no parameter on machine that could have been changed by someone and the machine started acting like that ?

thank you sir

[Elmo]

''there is no matching paper size. place paper in bypass tray''
the message tells you that the machine does not have the correct paper size
but you know it has and it shows in the machine display
so the only conclusion can be the information sent from the pc's is incorrect
it is prossible the server has had an update that is causing the problem
if you can connect your laptop to the machine and print this will help prove it

[jakani]

''there is no matching paper size. place paper in bypass tray''
the message tells you that the machine does not have the correct paper size
but you know it has and it shows in the machine display
so the only conclusion can be the information sent from the pc's is incorrect
it is prossible the server has had an update that is causing the problem
if you can connect your laptop to the machine and print this will help prove it

oh yes i will try that , thank you very much sir

[copier addict]

What size and type of paper is the machine asking for. When there is a message like that it usually says something like "place A4 thick 2 paper in bypass".
What is the exact message?