TPM Chip Restoration (Initialization) bizhub c284e

[gcfsu88]

I had a Bizhub C224e Copier/Printer that was stuck on "Enter Serial number" . After you put in the serial number I got a "TPM chip has been changed. Initialize TPM setting". I tried a MFPB board reset with the A145FW .tar file. I also tried "All Data Clear Initialize (clear all data)". Did not work. Replaced MFPB Board which took care of the problem. I was told by Konica tech support if the TPM chip message did not clear you would have to replace all consumables. Luckily I did not have to go that route.

[jwai]

I tried to replace SSD, that's ok for few months only, maybe both MFPB and SSD should be replaced?

[cowhelmet]

I am having the same issue. Machine was hit with a surge. Replaced PRCB, SSD, and MFP board. TPM initialize message. Cannot get into admin menu. Will do data all clear and report back.

[jwai]

It seems it is a horrible issue for this series.

[Don N.]

See attached TPM bulletin.
TPM_Settings.pdf