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  1. #11
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    Re: KM Bizhub C554 LK-101 V3 Installed Bizhub Marketplace

    Quote Originally Posted by allan View Post
    Installing a ROM? like Pluging in a PIC?
    ROM and firmware is not the same thing.

    Can you give me more insight on this. Maybe im not understanding this correctly. I don't know where I would get the correct ROM.

  2. #12
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    Re: KM Bizhub C554 LK-101 V3 Installed Bizhub Marketplace

    Quote Originally Posted by allan View Post
    Installing a ROM? like Pluging in a PIC?
    ROM and firmware is not the same thing.

    Or its like konica iROM

    Or ROM is the reference to the LK itself.

    If Rom is reference to the LK license, thats installed and the web browser can be used. just wont allow me to install the bizhub marketplace on the touch panel itself.

  3. #13
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: KM Bizhub C554 LK-101 V3 Installed Bizhub Marketplace

    Quote Originally Posted by Timoteo82 View Post
    Can you give me more insight on this. Maybe im not understanding this correctly. I don't know where I would get the correct ROM.
    Just referring to the error message. The requirements is the LK-101 V3 and UK-204. But the requirements on a support site mentions an i-option ROM to be installed with IWS 2.0 functionality in addition.

    So is that a hardware or a software component.
    Whatever

  4. #14
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    Re: KM Bizhub C554 LK-101 V3 Installed Bizhub Marketplace

    The ROM (along with all other components) would be updated by the firmware. There is nothing physical to replace here (outside of a possible bad system board or SSD). Ver 72 can be dropped back to ver 70, if your USB device is not working, try another one or format it and try again. I would try the softswitch change before anything else, your browser will still work. Emujo
    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

  5. #15
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: KM Bizhub C554 LK-101 V3 Installed Bizhub Marketplace

    Remember to remove the LK before doing this.
    Whatever

  6. #16
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    Re: KM Bizhub C554 LK-101 V3 Installed Bizhub Marketplace

    Quote Originally Posted by emujo View Post
    The ROM (along with all other components) would be updated by the firmware. There is nothing physical to replace here (outside of a possible bad system board or SSD). Ver 72 can be dropped back to ver 70, if your USB device is not working, try another one or format it and try again. I would try the softswitch change before anything else, your browser will still work. Emujo
    Do I need to remove the license on a firmware update? that seems a bit excessive right?

  7. #17
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: KM Bizhub C554 LK-101 V3 Installed Bizhub Marketplace

    Quote Originally Posted by Timoteo82 View Post
    Do I need to remove the license on a firmware update? that seems a bit excessive right?
    Not sure why? The LMS server think it is in use after you reload it after a crash.
    We have lost a licence like that but i am not sure what happened.
    Whatever

  8. #18
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    Re: KM Bizhub C554 LK-101 V3 Installed Bizhub Marketplace

    Typically, no, a firmware reload will not cause a loss of any installed licenses. HDD formats and MFP initialization can, and you would have to enlist the LMS group to recover the license. Of course, if you wind up with a problem while loading firmware I guess the license info could be lost, but I've never seen it happen. If changing the softswitch doesn't help then drop down your firmware to G20-70 per the marketplace admin guide. KM Japan may have updated the MFP Card (rom) to a version that is not acceptable in version 72. This was one of those updates that resolved (supposedly) a ton of issues. Emujo
    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

  9. #19
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    Re: KM Bizhub C554 LK-101 V3 Installed Bizhub Marketplace

    We were able to get this installed on an E-Series model instead. We are running into a new error. When we log in with the sharepoint app it says user authentication denied. however we can log in via the web browser fine with this user.

  10. #20
    Field Supervisor 500+ Posts B0265's Avatar
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    Re: KM Bizhub C554 LK-101 V3 Installed Bizhub Marketplace

    We had the same problem, enable the time adjustment settings (NTP) in the network settings. We also used the DOMAIN\USERNAME format for the login.

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