CFA14

[Guy Milner]

We have two very new C308s in one customer (less than 600 copies on both)

Both came in for error code CFA14 within a day of each other. If you uninstall the HDD, the machine won't error, but this is not an option.

After updating firmware on one of them, CD011 came up. Tried backdating, but the machine couldn't read the same usb stick?

Two machines down. Manufacturer recommend replacing the HDDs. Seems weird to happen to two machines in the same office at the same time though!

These were our first installs of the new 8 version machines. NOT GOOD!

Anyone have any ideas?

Thanks in advance......

[srvctec]

Is the power clean (no spikes, surges, highs or lows) at this office? Are these machines connected to any type of line conditioner or any sort of power protection? We've had, on numerous occasions, the C253 series machines with HDDs that appeared to be bad (locked up and UNUSABLE with no codes when trying to scan) because of power surges, even when connected to a line conditioner. The power at the office was so bad, the line conditioner did no good. In actuality, the HDD never was fried, just needed to remove and reformat it on a PC and put it back in the machine and reformat it in the machine. I realize this isn't the exact same issue, but the common thing in your two machines is presumably the power.

[CompyTech]

Had it happen on a new 454e not too long ago.. Maybe the HDD got corrupted. I would file a warranty claim on the HDD, you can get the replacement within 2 days usually, overnight if necessary.

[Guy Milner]

Is the power clean (no spikes, surges, highs or lows) at this office? Are these machines connected to any type of line conditioner or any sort of power protection? We've had, on numerous occasions, the C253 series machines with HDDs that appeared to be bad (locked up and UNUSABLE with no codes when trying to scan) because of power surges, even when connected to a line conditioner. The power at the office was so bad, the line conditioner did no good. In actuality, the HDD never was fried, just needed to remove and reformat it on a PC and put it back in the machine and reformat it in the machine. I realize this isn't the exact same issue, but the common thing in your two machines is presumably the power.

Back in tomorrow morning. I will check power, due to the fact that both machines give the same fault. Thanks.

[Guy Milner]

Had it happen on a new 454e not too long ago.. Maybe the HDD got corrupted. I would file a warranty claim on the HDD, you can get the replacement within 2 days usually, overnight if necessary.

I have ordered one, after the first machine went down. Perhaps we have a bad batch of HDDs on the C308s, if two at the same customers have gone down?

[srvctec]

Had it happen on a new 454e not too long ago.. Maybe the HDD got corrupted. I would file a warranty claim on the HDD, you can get the replacement within 2 days usually, overnight if necessary.

I have ordered one, after the first machine went down. Perhaps we have a bad batch of HDDs on the C308s, if two at the same customers have gone down?

Really bad power will cause HDDs to get corrupted. Once we found out we could just connect the HDDs to a PC and reformat them at their default partitions (usually 3, I think), we don't have to order nearly as many drives as we used to.

[CompyTech]

I have ordered one, after the first machine went down. Perhaps we have a bad batch of HDDs on the C308s, if two at the same customers have gone down?

Maybe. Seems like every time one goes out another one will.

[sikada]

verify that the correct print drivers are installed on all connected PC's

[EarthKmTech]

Western digital branded drives were pretty good, although still the WD company (now) the HGST branded drives seem to fail more often.

[Guy Milner]

Turned out to be the MFP boards. Both machines were replaced.