Ricoh scans to email, Konica and Lexmark DO NOT

[allan]

The KM machine should also give you an error code under job log details.

ex smtp error 57 "the socket is not connected".
All these are in the service manual.

That could give a clue to what is wrong.

[qbert69]

https://support.google.com/a/answer/176600?hl=en

Instead of using--> aspmx.l.google.com

Use--> 74.125.138.27

-OR-

smtp.gmail.com --> 74.125.21.108

Also, make sure IPV6 is disabled on the mfp's--first time I Ping'd aspmx.l.google.com from my terminal program in windows 7, it gave a weird address, so I disabled IPV6 and it returned the above.

I have had instances where an MFP wouldn't resolve the domain name to the IP address and it would time out...in that case, I just used the direct IPV4 Address, which almost always works!

Good Luck!

[ITMOSTLY]

I am able to successfully ping the gmail server from the Konica. After scanning the doc the Konica's active log shows sending for 60 seconds which is the SMTP timeout setting, it almost seems like the copier is getting out to the server, but there is no reply back to the copier. I have tried to convince their IT person that these replies are being block coming back in from the server but cannot prove these thoughts. I have already had twoooooooo looooooooooong days there.

The error code on the Konica is: 107 Service Manual: Server Connection Error.

IP V6 is disabled on all 3 copiers.

Thank you all for all the suggestions.

[SmellsHot]

Use google's email IP to eliminate any DNS issues. 74.125.202.109
This has fixed some random scan to email issues for me

[EarthKmTech]

I have already had twoooooooo looooooooooong days there.

We charge $275 an hour for IT issues, the customer usually suddenly finds alternative methods acceptable when faced with this.

[B0265]

From the end of last year Google only accept SHA-2 cerificates, on the Bizhub delete the current certificate and create a new using SHA-256 encryption.

[Albonline]

From the end of last year Google only accept SHA-2 cerificates, on the Bizhub delete the current certificate and create a new using SHA-256 encryption.

this should fix your issue.

[NeoMatrix]

From the end of last year Google only accept SHA-2 cerificates, on the Bizhub delete the current certificate and create a new using SHA-256 encryption.

I'm not up to date with current hashing algorithms so people may like to do an internet search (SHA-2) for their own peace of mind. The SHA-2 certificates and hash algorithms are suppose to be more secure. Some of the older encryption Hashing algorithms have issues. No doubt SHA-2 security will change in the future when computers become faster yet again. There is other hash algorithms like SHA-384, SHA-512 which supposedly provide increased security.

It's interesting how the hardware and software infrastructure integrates over time. Everyone must move with the times or get left behind. I for one certainly cannot keep up with the technology changes.

If it wasn't for forums like CTN the relevant information wouldn't make it out to where it is required.

[copier tech]

i've not come across this issue yet, but for future reference could someone provide instructions on how to create this certificate please?