power on external vending device Bizhub c308

[Sharptech56]

I have a new install at a Library . I had this Jamex 6557 installed on a Sharp MX-2615N and it worked fine.
Installed a Bizhub C308 and every other day it says" power on external vending device". The customer
has to unplug the coin box and replug it . I have tried firmware turned off power save and added
surge protection called both Jamex and Konica Minolta but no luck . Any ideas what to try next ?

[Iowatech]

Check for loose connections in the coin box, especially with the cable that interfaces with the MFP. There's a chance that something inside it got knocked out of place during the MFD swap.
It probably would be a good idea to check that the signal from the coin box is what that MFD expects. New machines from different manufacturers sometimes have different requirements.
Beyond that, I'm not sure. I used to have decent experience with external controllers, but that was with ACDI stuff.

[Sharptech56]

Thanks I will check those things next visit.

[oldschool]

I would suggest disabling sleep mode rather than power save. The other steps are checking the wire harness and board. I suspect you've already changed both. If you have contacted Konica Minolta and have a ticket number I can email the contacts I have at Konica Minolta to see if this a known issue with this model. contact us at supportatjamexvending.com. This seems like something for Konica Minolta engineering. We can visit a local dealer to get more information but I suspect the copier is going to sleep and stopping communication with the Jamex. Once that happens the copier doesn't seem to reinitialize communication unless one or both of the devices are power cycled.

[Sharptech56]

I will get more details and update the thread

[antone]

I have a ACDI.. coin op and on the .Control Panel ...it does not say insert funds! But if put money in the coin op and make copies..it uses up the money. But no message insert funds

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[Synthohol]

try a different vendor mode in tech rep?
older machines did the same thing, the button stays orange and only turns blue when money is input.

[antone]

Replaced MFP sovled problem!

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[Synthohol]

thanks for the update. its nice to close a case