bizhub C284 scan to email error

[BuildThenDrop]

Yes, you'll need to update the firmware if you have the C224 (non e) model.

In the meantime you could set up scan to folder?

Appreciate the input. This is the C284 (non e) Does that still apply?

We have 8 people in our office, some with Windows and some with Mac. Most are not technologically inclined. In order for them to scan to folder and be able to retrieve on any computer, I'd have to have it go to one computer first, then have that as a shared folder on the network? I've never done this on Apple but I'm sure there are some guides out there.


Thank you.

[Synthohol]

Apple has removed the ftp protocol from Mac OS X 10.13, and it can't be added using the command line such as previous versions would allow. This is a Apple limitation on this new OS X. Scan to SMB is supported on MAC OS X 10.13.

4. As a Scan to SMB workaround, please use Scan to FTP.

The GUI for the FTP Server was
removed, so to use Scan to
FTP you have to activate FTP
Server via the Terminal first.
For more information please see
Apple® Article HT4704 - Lion Server: Enabling the FTP service
maybe this doc will help you or the advice above.

.

[BuildThenDrop]

Apple has removed the ftp protocol from Mac OS X 10.13, and it can't be added using the command line such as previous versions would allow. This is a Apple limitation on this new OS X. Scan to SMB is supported on MAC OS X 10.13.

4. As a Scan to SMB workaround, please use Scan to FTP.

The GUI for the FTP Server was
removed, so to use Scan to
FTP you have to activate FTP
Server via the Terminal first.
For more information please see
Apple® Article HT4704 - Lion Server: Enabling the FTP service
maybe this doc will help you or the advice above.

.

Appreciate your help very much.

Copier guys have no eta to flash system so I'm trying everything. They only have one guy who's capable of doing it and he's out sick indefinitely.

In other news, I enabled scan to USB, so at least we have some sort of scanning right now, but it's still not optimal when the end users are all 55+. You'd think making sure the system is flashed to the news firmware and than all functions are enabled would be something they'd do before dropping the machine off haha.

***edit. Scan to USB didn't originally work as files weren't showing the on the computer. Once formatting to FAT32 they do show now.

Thanks again.

[copier tech]

If they have a Windows sever create a shared folder on there & allow them all access to that. If they don't have a sever set a shared folder on one of the Windows PC’s (I usually use their reception Pc as typically its on all day)

Deffo update the firmware that should resolve the scan to email issues.

[BuildThenDrop]

If they have a Windows sever create a shared folder on there & allow them all access to that. If they don't have a sever set a shared folder on one of the Windows PC’s (I usually use their reception Pc as typically its on all day)

Deffo update the firmware that should resolve the scan to email issues.

Copier Tech. I appreciate all of your help very much.

I do see now that the techs here done condone a user to try the usb flash. I also see the software is nothing something Konica publicly offers. I appreciate all of your help. I'll try the self update to see if that might help me in the mean time.