Greetings, all.
I have 7 Bizhub C35s in 3 different buildings with the exact same problem, when rebooted with the network cable attached to the machine it will not get past the KM logo screen.
Disconnecting the network cable and rebooting the machine will have it boot normally, all the way to the copy screen (or user access screen, depending on location). Once the machine is up I reconnect the network cable and the machine pulls its proper IP address from the server via DHCP, and users can then print as normal.
I've had on-site IT working on this since 16 March, no results as of yet. Figured I'd ask here.
All of these C35s are on the same two print servers, (don't ask, they won't tell me,) and the hardware is confirmed not to be at fault, per a senior technician.
Have upgraded firmware to latest, replaced MFPB on one (figured the port might be bad), problem remained, so I got the IT guys involved immediately after that. Crossover connection with laptop allows pinging of IP and connection via PSM, and once the disconnect-boot-reconnect workaround is performed, allows connection via PSM from network PC.
I'm fresh out of ideas. The workaround gets them up and running, but it's not a fix.
Thoughts?
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