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  1. #1
    Technician
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    Km 421 administrator password locked

    Hi.
    Machine bh 421 could not enter to admin mode . password 12345678 doesn't access. i can't change it from service mode, machine freeze after enter code.

    Machine version is 21, I read some posts about the problem and I need files from compact flash card from working machine version 13.

    Maybe someone can send me it..

    Best regards

  2. #2
    Master Of The Obvious 10,000+ Posts
    Km 421 administrator password locked

    blackcat4866's Avatar
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    Re: Km 421 administrator password locked

    It seems to me that there were only 6 digits to the 421 Admin password. Try 6 digits. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Certified Konica Expert 2,500+ Posts
    Km 421 administrator password locked

    Synthohol's Avatar
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    Re: Km 421 administrator password locked

    Problem
    Unable to access Administrator Mode. Password fails. When attempting to change the default admin password the machine will also lock up.


    Solution
    CAUSE: Information is corrupt on the CF Card.

    SOLUTION: Please perform the following procedure depending on model.

    • For the bizhub 361/421/501

    1. Load Base CF Card Recovery Firmware.
    2. Install firmware version 11 or 13 via USB drive.
    3. Enter Service Mode.
    4. Enter Stop, 0, Clear.

    5. Change the default admin password to 12345678.
    6. Exit Service Mode and verify that you can enter Administrator Mode.
    7. Proceed to flash to the latest version of firmware.

  4. #4
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: Km 421 administrator password locked

    Quote Originally Posted by Synthohol View Post
    Problem
    Unable to access Administrator Mode. Password fails. When attempting to change the default admin password the machine will also lock up.


    Solution
    CAUSE: Information is corrupt on the CF Card.

    SOLUTION: Please perform the following procedure depending on model.

    • For the bizhub 361/421/501

    1. Load Base CF Card Recovery Firmware.
    2. Install firmware version 11 or 13 via USB drive.
    3. Enter Service Mode.
    4. Enter Stop, 0, Clear.

    5. Change the default admin password to 12345678.
    6. Exit Service Mode and verify that you can enter Administrator Mode.
    7. Proceed to flash to the latest version of firmware.
    I also had this issue on the old bizhub 601 /751's it was a dead give away the cf was corrupted.

  5. #5
    Certified Konica Expert 2,500+ Posts
    Km 421 administrator password locked

    Synthohol's Avatar
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    Re: Km 421 administrator password locked

    i disliked anything to do with the CF cards, i started doing firmware via FTP on my laptop instead.

  6. #6
    Junior Member INKATEC's Avatar
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    Re: Km 421 administrator password locked

    Quote Originally Posted by blackcat4866 View Post
    It seems to me that there were only 6 digits to the 421 Admin password. Try 6 digits. =^..^=
    No my friend, are 8.

    Enviado desde mi ALE-L23 mediante Tapatalk
    INKATEC

  7. #7
    Master Of The Obvious 10,000+ Posts
    Km 421 administrator password locked

    blackcat4866's Avatar
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    Re: Km 421 administrator password locked

    Quote Originally Posted by INKATEC View Post
    No my friend, are 8.

    Enviado desde mi ALE-L23 mediante Tapatalk
    Yeah, I checked. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Technician
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    Oct 2012
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    Wroclaw
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    39
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    Re: Km 421 administrator password locked

    I had the same problem, and I have the v. 13 firmware .

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