MAGENTA out of focus

[photocopier.technician]

Hello

I am having an issue with a bizhub C224e, the magenta is out of focus. The machine was working correctly yesterday and suddenly today morning the client had this issue.I tried :

1. Trouble reset
2. In service mode print head skew adj > reset

The problem is still not solved. I noticed that the machine does a strange noise during the reset. Is it normal ? I attached a photo to get a better idea of the problem.

[emujo]

The noise is normal when performing skew adjustment, in fact you should be hearing the noise at least 3 times (not sure if the K PH has the skew motor). Are you cycling power after the skew adjustment? I would go with a new print head, as this is pretty bad. Emujo

[imihm]

Hello

I am having an issue with a bizhub C224e, the magenta is out of focus. The machine was working correctly yesterday and suddenly today morning the client had this issue.I tried :

1. Trouble reset
2. In service mode print head skew adj > reset

The problem is still not solved. I noticed that the machine does a strange noise during the reset. Is it normal ? I attached a photo to get a better idea of the problem.

Hi there...
It seems you have color misregistration on all ,try to run stabilization then check magenta pcu...
Thanks

[encorelaser@comcast.net]

Hi, I had a similar issue on an HP CLJ 4700. Tech support suggested a new magenta lsu but it ended up being the ITB. Good luck, hope that helps.

[photocopier.technician]

Thanks for replies

Yes emujo i restarted the machine after the reset. I also think i will have to test with another printhead.
imihm i did stabilisation also but problem not solved.What do you mean by pcu ?
encorelaser@comcast.net Can de the ITB ( Intermediate Transfer Belt ), i will give that a try

[photocopier.technician]

Hello

To my opinion also i think its a print head issue. I removed a print head assembly from a machine we have in our workshop to test in the faulty machine but to may big surprise the flat connector is not the same. They are both biz hub C224e. The faulty machine's connector has less pins and the machine in our workshop has more pins. Its very strange.

As for the transfer belt i gave it a try but not solved problem.

imihm what pcu ?

[kingarthur]

Just had a similar problem on a C284e, went into tech rep, imaging process adjustment,stabilizer, initialize & image stabilization, then ran gradation process afterwards

[habik]

if push comes to shaft, print list output and highlight the current values, then start going manually up on magenta lets say 200, then again 200.....as this is doing steps not the actual limit. between each do stabilisation and do print test after. See how it moves, if it doesn't open th PH unit and check the mechanism.

[photocopier.technician]

Hello habik

Thanks for reply

1. can you please explain ''if push comes to shaft''.
2. I did in service mode print head skew adj > reset. But i dont know in which menu in service mode i can change the values manually for the laser.
3. i already open th PH unit and check the mechanism : everything seem to be ok

[jamaicapepe]

Hello habik

Thanks for reply

1. can you please explain ''if push comes to shaft''.
2. I did in service mode print head skew adj > reset. But i dont know in which menu in service mode i can change the values manually for the laser.
3. i already open th PH unit and check the mechanism : everything seem to be ok

Hello my friend!

It seems that i have the same problem in a C224E. Have you found a solution to this?

Best Regards,
Sakis