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Thread: Bizhub C35

  1. #1
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    Bizhub C35

    Good Day Gents

    I have a Bizhub C35 if you make copies it makes copies from the tray, but as soon as you print something from the memory it shows a paper jam and only takes the paper from the bypass, I have loaded the latest firmware replaced the mainboard and the print controller I also replaced the feed clutches, were else can I look it is only when you print something from the memory and the client doesn't want it like this.
    I will appreciate it if you can assist me with this problem please.

  2. #2
    Certified Konica Expert 2,500+ Posts
    Bizhub C35

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    Re: Bizhub C35

    Does the problem exist with internal test pages/config page etc...
    If not I would suspect the driver. Can you print from your laptop or a usb stick?
    Just trying to narrow it down with you.

  3. #3
    Senior Tech 100+ Posts TheBlueOrleans's Avatar
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    Re: Bizhub C35

    Is it (the machine or the driver) configured to force print from a certain tray regardless of paper size? (Care Connect does that) If so, what paper is in the tray and has the machine been told what paper is in the tray? (I know you have to tell it if it gets 8.5x14 or it will jam when it runs the paper)
    Somewhere there is a tree working hard to produce oxygen for you to live, NOW GO APOLOGIZE TO IT!

  4. #4
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    Re: Bizhub C35

    The problem is on the machine self if you print it prints and if you make copies it works it is just when you print something from the memory.

  5. #5
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    Bizhub C35

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    Re: Bizhub C35

    when you print something from the memory.
    please explain, do you mean like embedded test pages? or scan jobs stored to the optional 40Gb HDD?

  6. #6
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    Re: Bizhub C35

    It is when you print something like the stats page or the config page if you print normally or make copies it works fine.

  7. #7
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    Re: Bizhub C35

    i have to refresh this topic.
    have the same problem. c35 works fine if you print from pc or make a copy, but when you try to print any of statistic page, conriguration page, even gradaion from service mode, it shows paper jam, but the paper doesn't even start from the casette, but it prints statistic page from bypass. any ideas what could it be? i checked paper settings in the both trays, they are ok.

    Best regards.

  8. #8
    Certified Konica Expert 2,500+ Posts
    Bizhub C35

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    Re: Bizhub C35

    personally i would start by reflashing the FW.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  9. #9
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    Re: Bizhub C35

    firmware upgrade was done, changed mfpb, prcb, factory reset, nothing helped.

  10. #10
    Senior Tech 100+ Posts TheBlueOrleans's Avatar
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    Re: Bizhub C35

    Either back up the firmware by a couple years and try reflashing to a version that doesn't have this issue, or call SSD. I'm out of the field since March 2018, so I'm not much help these days. Getting into the Elevator Construction and Maintenance trade, so it'll be fairly similar to working on copiers but vastly different at the same time.
    Somewhere there is a tree working hard to produce oxygen for you to live, NOW GO APOLOGIZE TO IT!

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