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  1. #1
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    c6500 has non responsive display

    Display has normal startup image but is non responsive to touch.


  2. #2
    Senior Tech 100+ Posts
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    Re: c6500 has non responsive display

    You need the touch screen (Glass) for the display. They run about $400 if you can get them from KM or a tech on here may have one. Post in Wanted for this part number below.

    Konica Minolta 56UA87550

    Hope this helps


  3. #3
    Technician Zoran's Avatar
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    Re: c6500 has non responsive display


  4. #4
    Trusted Tech 50+ Posts service_man's Avatar
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    Re: c6500 has non responsive display

    Try to clean with Alcohol and maybe is working.
    If not working, put the mouse on the USB port, and control everything with the mouse...

    Its better than pay 400$

    Regards


  5. #5
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    Re: c6500 has non responsive display

    Quote Originally Posted by service_man View Post
    Try to clean with Alcohol and maybe is working.
    If not working, put the mouse on the USB port, and control everything with the mouse...

    Its better than pay 400$

    Regards
    If you can plug a usb mouse into the C6500 you are doing better than me !! You can on a C6000


  6. #6
    Trusted Tech 50+ Posts service_man's Avatar
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    Re: c6500 has non responsive display

    Quote Originally Posted by Tech Helpdesk View Post
    If you can plug a usb mouse into the C6500 you are doing better than me !! You can on a C6000
    Sorry but you are mistake.
    Put mous in USB port who is in the MACHINE and is working for sure!!!



    Regards


  7. #7
    Trusted Tech 50+ Posts service_man's Avatar
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    Re: c6500 has non responsive display

    And YES... I like very much that technician who say that is the BEST in the world!!!

    Knowledge of technician can not be measured !!!!!

    Learn that

    Konica Minolta Professional Technician for PP machines.


  8. #8
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    Re: c6500 has non responsive display

    Quote Originally Posted by service_man View Post
    Sorry but you are mistake.
    Put mous in USB port who is in the MACHINE and is working for sure!!!



    Regards
    There is no usb on the operational panel arm like on the C6000 machines, yes there is one at the back of the machine which is the service port that we use for firmware updating, to be fair these machines we have replaced by now due to the age of them.


  9. #9
    Trusted Tech 50+ Posts service_man's Avatar
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    Re: c6500 has non responsive display

    Yes, put the mous in service port, an you have communication...

    And you're sure for new machine... But, if costumer does not have to change machine only for display problem, technician is the that guy who must solve the problem on one way - CHEAP or EXPENSIVE.

    Everybody love to have new machine, but some can not afford it.

    I solve that problem to my costumer, and he is very happy, and he pay me for that trick!
    Sound silly, but you must be a creative!

    Regards friend


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