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  1. #1
    Field Supervisor 500+ Posts
    C754e dirty trailing edge and C3110 C-FB0B when scanning.

    copytechman's Avatar
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    C754e dirty trailing edge and C3110 C-FB0B when scanning.

    C754e has had a new fuser, belt unit, 2nd transfer unit, registration Assy (on the door). Guide in front of belt unit.

    Intermittent, shows more on higher coverage, latest firmware installed, any ideas people?

    C3110 throws fb0b codes when scanning, not every time tho, update firmware, no change, mfp board on order.. Thoughts??

    Regards!
    A.

  2. #2
    Senior Tech 100+ Posts
    C754e dirty trailing edge and C3110 C-FB0B when scanning.

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    Re: C754e dirty trailing edge and C3110 C-FB0B when scanning.

    did you update the scanner firmware for the c3110? Updating that fixed the problem I had with the same code in the past.

  3. #3
    Master Of The Obvious 10,000+ Posts
    C754e dirty trailing edge and C3110 C-FB0B when scanning.

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    Re: C754e dirty trailing edge and C3110 C-FB0B when scanning.

    May I see a sample of the scan? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    Field Supervisor 500+ Posts
    C754e dirty trailing edge and C3110 C-FB0B when scanning.

    copytechman's Avatar
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    Re: C754e dirty trailing edge and C3110 C-FB0B when scanning.

    Didn't matter about what was scanned, I'll check on scanner firmware, I don't recall seeing separate firmware for the scanner for that model thx!

    Anyone have any thoughts on the c754e?

    Regards!
    A.

  5. #5
    Master Of The Obvious 10,000+ Posts
    C754e dirty trailing edge and C3110 C-FB0B when scanning.

    blackcat4866's Avatar
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    Re: C754e dirty trailing edge and C3110 C-FB0B when scanning.

    Quote Originally Posted by blackcat4866 View Post
    May I see a sample of the scan? =^..^=
    Quote Originally Posted by copytechman View Post
    Didn't matter about what was scanned, I'll check on scanner firmware, I don't recall seeing separate firmware for the scanner for that model thx!

    Anyone have any thoughts on the c754e?

    Regards!
    A.
    I'll take that as a No. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Field Supervisor 500+ Posts
    C754e dirty trailing edge and C3110 C-FB0B when scanning.

    copytechman's Avatar
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    Re: C754e dirty trailing edge and C3110 C-FB0B when scanning.

    Sorry wasn't trying to be confrontational, it just wasn't picky about what was scanned, almost like it lost count of the pages scanned with the doc feeder and then had a meltdown. Again apologies!

    Regards!
    A.

  7. #7
    Field Supervisor 500+ Posts
    C754e dirty trailing edge and C3110 C-FB0B when scanning.

    copytechman's Avatar
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    Re: C754e dirty trailing edge and C3110 C-FB0B when scanning.

    Quote Originally Posted by blackcat4866 View Post
    I'll take that as a No. =^..^=

    Found the scanner firmware it wasnt the current version it was the one prior and its to change a soft switch to indicate a jam as opposed to fb0b. If I had to guess then there's a problem (not easily identifiable) with the doc feeder then... I'll check into that tomorrow as well.

    Regards!

    A.

  8. #8
    Trusted Tech 50+ Posts neil greenhough's Avatar
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    Re: C754e dirty trailing edge and C3110 C-FB0B when scanning.

    Is the fault only when copying or from print engine. I had a doc feeder putting shadows on the 2nd side only. Konica rep said they had one doing it in London and had pulled the machine for the dealer as it was new. Turned out to be a firmware issue. They sent me the firmware and it cured it.

    Sent from my Nexus 5 using Tapatalk

  9. #9
    Field Supervisor 500+ Posts
    C754e dirty trailing edge and C3110 C-FB0B when scanning.

    copytechman's Avatar
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    Re: C754e dirty trailing edge and C3110 C-FB0B when scanning.

    Quote Originally Posted by neil greenhough View Post
    Is the fault only when copying or from print engine. I had a doc feeder putting shadows on the 2nd side only. Konica rep said they had one doing it in London and had pulled the machine for the dealer as it was new. Turned out to be a firmware issue. They sent me the firmware and it cured it.

    Sent from my Nexus 5 using Tapatalk
    Called konica, they opted to replace it as the device is brand new basically. Here's hoping the new new one works properly.

    Regards!

    Also visited the c754e today, looks like the loop actuator for the 2 loop sensors wasn't moving properly. Parts on order.

    Regards!

    A.

  10. #10
    Ghoulscout 500+ Posts Kidaver's Avatar
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    Re: C754e dirty trailing edge and C3110 C-FB0B when scanning.

    I've come across this fb0b on two different c3110 machines. Seems it happens when scanning multiple pages but not single pages. New Scanner FW seemed to resolve the issue on one, but I'm still getting the code on the other. I guess I'll give KM Support a call in the morning about it.
    "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

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