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  1. #11
    Certified Konica Expert 2,500+ Posts
    C364 false J99-01 jam

    Synthohol's Avatar
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    Re: C364 false J99-01 jam

    Workaround/Fix
    When Image Stabilization is performed
    CAUSE: Firmware update required.

    SOLUTION: As an immediate workaround, please set the [Image Stabilization Setting] to other than [Black Priority] then turn OFF/ON the main power switch.
    There is firmware to prevent the jam code from occurring. Please access the Download Selector or One-Stop Product Support, then download and install special firmware version GC1-65.

  2. #12
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    Jan 2015
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    Re: C364 false J99-01 jam

    Well, the problem is gone... Today I changed the PRCB board from an other machine, and the problem is gone.
    Changed back the original, for verifying the problem, and the 99-01 is back. So it is obvious, that the PRCB is the problem, somehow it has gone wrong in the process.
    I was very embarassed, because I swore we changed that board the first place. Well, looks like we didn't. Somehow I goofed...

    Thank you all again for you time and the suggestions!

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