hi guy's
i've C224e at my customer, at first it doesn't have a problem, work's fine, can print(using KM universal Driver V.3.00) and scan via FTP (i use FTP utility), web connection seems ok.
Problem occurs when my client try to use "user authentification" for their empolyee. for the records, i've done many time using this "user authentification on many KM machines, and doesn't have a problem before. as usual i turn on user authentification ON MFP, then on "print without authentification" i choose "Full collor/black" so anyone can print...account track off....then after creating a user the print not work at all, it does send a data, blue dot lamp under the panel is blinking twice...and that's it nothing happen, when i set off on user authentification, the print comming back to normal.
so i think there was a problem on network setting, then i try to initial on service mode, i choose "clear all data" so that machine can comeback on factory default setting. I did that because my c224e is 2nd hand machine, so i guess there's a wrong setting on the owner before me.
and the problem seem to get bigger...now printing is ok, but the web connection on web browser is blank, when i try to use "user authentification" again after i choose MFP on...then press OK, the machine is hang...then restart , the user authentification still off., when i try to make a user in one touch registration and choose FTP, there's a note pop up says "The specified operation cannot be performed due to the operation of another process..please wait"
i forgot to make a note on FW version, can someone help me with this situation? is there some setting at "software switch setting" that i must turn on?
thank you
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