C227 scan failure before all documents scanned

**mascan42** · 08-20-2016

I have a C227 that suddenly started giving "Server connection error" while the document was still scanning, before it started transmitting. It seemed like it might be a problem compiling the job on the HDD, so I replaced it and the problem went away. Now about a month later, it's doing the same thing. Any idea what might be happening here?

**habik** · 08-21-2016

Firmware, SMB, email?

Sent from my iDon't believe in marketing device using Tapatalk

**mascan42** · 08-21-2016

It's running version 84 firmware, which was current the first time this happened - I'm returning Monday with the newest firmware just to see if it helps.

It's scanning to SMB, but I don't think that matters since it fails before it begins transmitting.

**habik** · 08-22-2016

Try direct to your laptop, if it fail then try different cable mfpb.

Byting on bits.

**Don N.** · 08-28-2016

Originally Posted by mascan42

It's running version 84 firmware, which was current the first time this happened - I'm returning Monday with the newest firmware just to see if it helps.

It's scanning to SMB, but I don't think that matters since it fails before it begins transmitting.

This isn't much, but years ago a C353 did that and it was a wrong password in the user/pass authentication. It was getting about 4 pages into the scan before I guess it shook hands and got rejected. So my suggestion is try setting up a scan to smb folder with a purposeful wrong password or hostname or ip address and see if it fails in the same manner/time period. Often I get a strong feeling of what's wrong just from the timing of the fail. I can't connect the dots between HDD replacement and the previous the fix. Will these models scan without HDD?