Bizhub C360 stuck in hour glass mode

**copiertec** · 08-23-2016

I have a Bizhub c360 that is stuck in hour glass mode. I unplugged every option, usb, cat 5, adf, fax board and the HDD, I cleaned and re-seated memory Dimm and no change. I'm not even able to get into service mode. Is it the HDD? Any help would be appreciated.

**Synthohol** · 08-23-2016

have you tried booting to a firmware stick?

**copiertec** · 08-23-2016

No, I haven't. I was contacted by the customer because the company that was out there prior, left the copier in that state and didn't return. I have access to firmware and service manuals,but I am not that familiar with Konica Minoltas,

**Woxner** · 08-24-2016

This is useally the firmware gone wacko if not it could be mfp or ssd board. but firmware fixes this most of the time.
Just copy the files from the folder to the usb root. dont worry about the ones outside the folder. nothing else should be on the drive. 2gb usb is recommended but 8 will work

**copiertec** · 08-24-2016

Thank you, Woxner, I appreciate the information. Being the MFP is stuck in this hour glass mode, will I be able to update the firmware or do I need it in a command mode?

**Woxner** · 08-24-2016

once you put the usb stick in the service port and turn the machine on it will allow you to updated firmware it may take 5 minutes or so to boot so have a beer. no command mode

**mearmi** · 08-24-2016

Originally Posted by copiertec

I have a Bizhub c360 that is stuck in hour glass mode. I unplugged every option, usb, cat 5, adf, fax board and the HDD, I cleaned and re-seated memory Dimm and no change. I'm not even able to get into service mode. Is it the HDD? Any help would be appreciated.

Update the firmware

**habik** · 08-24-2016

I'd try Trouble Reset > Firmware > MFP Board

**copiertec** · 08-24-2016

Well, I updated the firmware ( AOEDOVO-FOOO-GD8-D1) the MFP said it downloaded it, I turned it off from control panel, then front door switch, unplugged from the wall, removed usb stick, powered back on and still the same result. I tried firmware (AOEDOVO-FOOO-GOO-D2) with the same results. I noticed there is an NVRAM firmware (AEDOVO-0023-G80-85) but was reluctent to try that one. Should my next step be to replace the MFP Board?