BizHub C364e

**kenpio** · 08-26-2016

Hi there,

Okay, this now the second one that we have. What is happening is that the pages are coming out skewed only on tray one, tray two and three are okay. We had a Minolta rep in for this, the one is at an Army place and they really dont care. The second on they will care. We have changed the whole feed unit and it still does it. Changed the sync rollers and bearing, no change. Any ideas?

Thanks
KEN

**habik** · 08-26-2016

have you tried replacing the whole tray 1 cassette?

Check the 2nd transfer door hinge. May be loose or try to re-adjust it.

**copier addict** · 08-26-2016

If the lift plate isn't lifting evenly it will cause skewing.

**kenpio** · 08-26-2016

Yes we have replace the whole drawer, adjusted the door. It is only tray one, that is the odd part of it. Just baffeled?

**habik** · 08-26-2016

Have you tried to adjust the paper timing and paper loop registration?

Service Mode > Machine > Printer Reg. Loop Adj.

Try and crank it up to +5 or max it to 7. If you go to negtive number it may start jamming.

**blackcat4866** · 08-27-2016

Also look at the pre-registration guide. I wish I had a picture of it. I hangs from above, and there are spacer features between the inner and outer guides. Add a couple layers of self adhesive mylar to the inner guide to space out the outer guide by ~0.3mm. Also check whether the transfer roller is latched in at the front and at the back. =^..^=

**s817** · 09-13-2016

try cleaning the bushes on the registration rollers and check also to see if they are worn,
on the surface you would think they would affect all trays but they don't as it has to do
with the angle the paper comes out of tray 1 compared to the other trays
hope that fixes it for you

s817

**Hansoon** · 09-13-2016

With the older models we experienced sometimes that the metal guide plate in the cassette unit came slightly warped during installation when the machine was not put straight on it. Result was also a skewed print. I'm talking about the plate which guides the paper coming out of the cassette going to the machine body.

Hans