bizhub C364e firmware update and animation guide instalation

**dc-master** · 10-02-2016

Dear friends,

I have recently received files for firmware update and animation guide.
How can I install them using USB flash?

btw I have access to service mode .

thanks in advance.

**Synthohol** · 10-02-2016

fw goes on root of drive and booted from the service port.
movie data system 2 install data. front panel USB.

**Mr Spock** · 10-02-2016

power off machine.
expand the firmware and put it in the root of the thumb drive.
install the thumb drive in the service usb port on back of machine.
turn on machine.
follow on screen prompts.
after this completes remove thumb drive and power cycle machine

next put animation movie file on thumb drive
put thumb drive in front usb port
go into service mode > system 2 (possible 1)
go to load data select animation
hit next (or ok) and wait and wait and wait some more.
when done remove thumb drive and exit service mode.

This is from my bad memory and some prompts may have changed.

**habik** · 10-02-2016

Machine Off >> usb in service port >> machine ON >> wait until you get firmware update screen >> start or do nothing >> wait until all is updated >> SWITCH MACHINE OFF >> now unplug from service port

The rest as above.

Sent from my iDon't believe in marketing device using Tapatalk

**dc-master** · 10-06-2016

Originally Posted by Mr Spock

power off machine.
expand the firmware and put it in the root of the thumb drive.
install the thumb drive in the service usb port on back of machine.
turn on machine.
follow on screen prompts.
after this completes remove thumb drive and power cycle machine

next put animation movie file on thumb drive
put thumb drive in front usb port
go into service mode > system 2 (possible 1)
go to load data select animation
hit next (or ok) and wait and wait and wait some more.
when done remove thumb drive and exit service mode.

This is from my bad memory and some prompts may have changed.

Dear Mr Spock,
Thank you so much for your help.
I updated the firmware and it was successful.
However, for animation guides, I copy files into thumb drive (I have tested putting files both in Root or in folder) and go to service mode, under "system 2" I can find "Install Data" but there is no "Load Data". Also there is an empty space under "Install Data" button in button arrangements. and when I go to "Install Data" and choose "Movie" it says "File NG".
Do you have any idea what can I do?

Thanks again,

**copier addict** · 10-06-2016

Originally Posted by dc-master

Dear Mr Spock,
Thank you so much for your help.
I updated the firmware and it was successful.
However, for animation guides, I copy files into thumb drive (I have tested putting files both in Root or in folder) and go to service mode, under "system 2" I can find "Install Data" but there is no "Load Data". Also there is an empty space under "Install Data" button in button arrangements. and when I go to "Install Data" and choose "Movie" it says "File NG".
Do you have any idea what can I do?

Thanks again,

Are you using the USB port near the control panel?

**emujo** · 10-06-2016

Movie data file should begin with A5C1 for the C364e, if not you have the wrong file. Although you can load many movie data files onto 1 USB, I would recommend that in this case you ensure this is the only file. It must be an extracted file and on the root of the drive, no folders. If it still fails, you can insert the USB into any non-fax port, including the firmware update port. I have seen many of these that just would not take the movie file from the front USB port. Emujo

**dc-master** · 10-08-2016

Originally Posted by copier addict

Are you using the USB port near the control panel?

I have checked both service USB port and the one near the control panel.

**dc-master** · 10-08-2016

Originally Posted by emujo

Movie data file should begin with A5C1 for the C364e, if not you have the wrong file. Although you can load many movie data files onto 1 USB, I would recommend that in this case you ensure this is the only file. It must be an extracted file and on the root of the drive, no folders. If it still fails, you can insert the USB into any non-fax port, including the firmware update port. I have seen many of these that just would not take the movie file from the front USB port. Emujo

Thanks for your answer,
When I extract the ZIP file, it creates a folder named "a5c1an" which contains another folder named "movie" in which there are more than 20000 *.DAT files and their names start with "ZEU_*".

I have inserted USB in both Service port and the USB port near control panel, once with the "movie" folder in root and once with files copied directly to the root. I have not checked it copying "a5c1an" folder.