jam codes are as follows 12-01 11-02 13-01 seems all trays all of the sudden are jamming. I have made the priority to the top tray tray one but what is going on is they have a jam open the drawer and rip the paper.. even when they open the side first sometimes it still happens.
very frustrating so I have replaced all the feed tires for each tray. cleaned and serviced the machine paper path.. it works like a charm when I am there but I get the call back like every other day. they did change to a different type of paper and that may be the culprit. I am going back in Tuesday and rack my brain again.. I need some help on this one
thanks to all who respond and help
brent
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