Pagescope Web Connection top menu incomplete: no "Box"

**John Kaufmann** · 10-22-2016

Normally the Pagescope Web Connection daemon (http://<ip_address>/wcd/top_menu.xml) provides a complete menu of the MFP's capabilities following the Public login. However, one C360 has lost the "Box" (User Boxes) part of its top menu -- it simply does not display, and a dump of the page source shows that it is not there. That is, it should show this:
Top_menu with Box.jpg
and instead shows this:
Top_menu missing Box.jpg

A page dump shows that the "Box" menu item is indeed missing from the source. Further examination shows that the XML file is generated on the fly from template top_menu.xsl, which is fed a "MenuList" populated by "MenuItem"s. So another way of asking the question is to ask (a) How is the MenuList generated, and (b) Why is the MenuItem "Box" not included?

**allan** · 10-22-2016

Because its been disabled or removed.
How to get that back?
Initialize the machine.
NVRAM could be in question?

**John Kaufmann** · 10-22-2016

Originally Posted by allan

Because its been disabled or removed.
How to get that back?
Initialize the machine.
NVRAM could be in question?

Hmm... Sorry, I should have mentioned that the boxes are there and can be used manually. You can even see them via Pagescope by asking for:

http://<ip_address>/wcd/box.xml

(which is where you would normally be directed if "Box" were in the top menu). And, once there, you can use the boxes in the same way, just as if everything were otherwise copacetic. So nothing has been obviously removed, and I'm stumped about what might be disabled (and I would prefer not to jeopardize the boxes and their contents by fiddling with them, let alone initializing the machine).

Thanks for the NVRAM tip. I will see if everything looks right in service mode.

**allan** · 10-22-2016

Box utility? to get around the problem for users.

**allan** · 10-22-2016

What happens if you go to login screen and login as a public user or user?

**John Kaufmann** · 10-22-2016

Originally Posted by allan

What happens if you go to login screen and login as a public user or user?

You mean Pagescope login screen? If so, that's where I got the second of those two screenshots from the first post (the screen missing the MenuItem "Box").

I appreciate you helping me thinking this through.

**John Kaufmann** · 10-22-2016

Originally Posted by allan

Box utility? to get around the problem for users.

That's an option, but the Pagescope utilities are clunkier than the Web Connection (no thing of beauty itself) - and it's hard to get people to change their ways if they have something that has been working.