Konica Minolta C364e USB NG

[copierwhisper]

I'm trying to install the animation guide on a C364e using a USB and file that works on another C364e. The machine will not detect the USB is install from any port. Is there a way the USB ports can be disabled or does anyone have an idea why none of the USB ports will recognize the USB? AND/OR is there another way to upload the animation guide?

[Woxner]

front usb port and service mode system two page two data install thats the only way. unless someone has disable usb from printing and scanning. try a 2 or 4 gig drive

[Woxner]

by the way these can be turn on or off in admin mode

[copierwhisper]

I just tried using an 8gb USB and it worked. Why the 2gb USB that worked in the other machine isn't working I have no idea, but at least I have the file loaded now...

[aleksander]

I'm trying to install the animation guide on a C364e using a USB and file that works on another C364e. The machine will not detect the USB is install from any port. Is there a way the USB ports can be disabled or does anyone have an idea why none of the USB ports will recognize the USB? AND/OR is there another way to upload the animation guide?

Are you using USB 3.0?
in some device, USB 3.0 is not worked properly. Try using USB 2.0.

[copier tech]

You need to have the correct firmware to match the animation guide.

Best solution is first install the latest firmware (currently GD2-M1) Then set the function version to the latest 7.

Now you can install the Animation guide, (Animation Guide Data Version G00-30)


Function Version 7 New Features - Firmware G20-J6 ver1.1.pdf

[MDR24]

I'd say try to reformat the memory stick using FAT32. Found that the Konica Minolta's seem to prefer that to the default FAT.