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  1. #1
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    Question Equitrac 5.5 installation in Konica Minolta bizhub 36

    Hello everyone,

    Maybe someone have experience using Equitrac with KM bizhub 36?

    I'm out of luck to install Equitrac in this machine. Generally, I have installed EQ login page to the machine successfully, but after that I can't login with user to EQ server. After EQ login page installation, the machine immediately shows error message "Unable connect to authentication device". What does it mean?

    I have read the manual of KM embedded device installation with EQ, which is provided in EQ installation files, but the manual is not for this machine (it's for KM bizhub C552DS) and it's not helpful.

    KM firmwares is up-to-date.

  2. #2
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
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    Re: Equitrac 5.5 installation in Konica Minolta bizhub 36

    That sounds like it could be a couple of things. Check the embedded and physical devices in the Equitrac server to make sure they're tied up correctly. Also, make sure the DNS entries are in the machine, they can cause some odd issues.
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

  3. #3
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    Re: Equitrac 5.5 installation in Konica Minolta bizhub 36

    Quote Originally Posted by TonerMunkeh View Post
    That sounds like it could be a couple of things. Check the embedded and physical devices in the Equitrac server to make sure they're tied up correctly. Also, make sure the DNS entries are in the machine, they can cause some odd issues.
    Embedded, Physical devices, DNS is ok.
    Attached Images Attached Images

  4. #4
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    Re: Equitrac 5.5 installation in Konica Minolta bizhub 36

    Clear up your post..."Unable to connect to authentication device" would mean that you have a problem with the card/badge reader. Do you allow logins other than card swipe? If so can you log in with PIN or domain credentials? Also not 100 sure if this older device had a HDD in it which IS required for some EQ features. Emujo
    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

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    Re: Equitrac 5.5 installation in Konica Minolta bizhub 36

    Quote Originally Posted by emujo View Post
    Clear up your post..."Unable to connect to authentication device" would mean that you have a problem with the card/badge reader. Do you allow logins other than card swipe? If so can you log in with PIN or domain credentials? Also not 100 sure if this older device had a HDD in it which IS required for some EQ features. Emujo
    I don't think so that "Unable connect to authentication device" means problems with card reader, becouse if the machine not connected to Equitrac - there is no error. It cames up after EQ initialization.
    I'm allowing users to login with PIN or card swipes from Equitrac. In the machine's Authentication type, I set it to None (there is 3 options: None, Card Authentication, Card Authentication+Password).
    I can't login with PINs. When input PIN and press login, the machine shows "Connecting to server" and nothing happens after that. HDD is installed.
    Attached Images Attached Images

  6. #6
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    Re: Equitrac 5.5 installation in Konica Minolta bizhub 36

    Here's my confusion, picture 1 shows Authentication OFF and IC card HID-Prox selected. If EQ is managing authentication it should show "external sever" and since you have HID-Prox selected you should have the LDD installed. No idea what the 2nd picture shows, 3rd picture shows you have user PINS, and User credentials for authentication, plus you have card swipe selected. You also say card readers aren't installed (I think). Emujo
    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

  7. #7
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    Re: Equitrac 5.5 installation in Konica Minolta bizhub 36

    Quote Originally Posted by emujo View Post
    Here's my confusion, picture 1 shows Authentication OFF and IC card HID-Prox selected. If EQ is managing authentication it should show "external sever" and since you have HID-Prox selected you should have the LDD installed. No idea what the 2nd picture shows, 3rd picture shows you have user PINS, and User credentials for authentication, plus you have card swipe selected. You also say card readers aren't installed (I think). Emujo
    HID-Prox selected, because there is other option to choose. It's default value, Konica Minolta solution I guess...
    2nd picture shows that HDD is installed. I know what attachments means, I just wanted to show you what configuration I have (if it's correct).

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