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  1. 12-16-2016 #1
    wseyller
    wseyller is offline
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    Intermittent black only prints C458/C558

    Interesting issue seen with three copiers at three different locations for large real estate office.

    Sometimes only the Macs using latest driver can only print b/w even when color is selected.

    They were upgraded from E series.

    The windows machines are not affected.

    Me and another tech went to two different locations at the same time and found that it also occurs when printing from usb flash drive. If copier is rebooted to seems to go away for awhile.

    Account track is being used by all devices.

    We both upgraded firmware from. G00-21 to G00-G8. So far after update haven't seen it occur yet. Gonna let them use it.

    Just thought I would share.

    Sent from my Nexus 6P using Tapatalk
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  2. 12-16-2016 #2
    habik
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    Intermittent black only prints C458/C558

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    Re: Intermittent black only prints C458/C558

    Thank you for sharing. Will load latest firmware.


    Sent from my iDon't believe in marketing device using Tapatalk
    .OK Google! ... will I need Berrocca this morning?
    Firmwares HERE
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  3. 12-17-2016 #3
    blackcat4866
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    Intermittent black only prints C458/C558

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    Re: Intermittent black only prints C458/C558

    Yes, thanks for sharing. I'll keep an eye open. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
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