C454e not printing PDF's

**JSC** · 02-13-2017

Hi.

Have a strange one with a C454e that will print a few PDF's then just lockup/frezzes and the device has to be rebooted. Doesn't seem to mater which type of PDF reader is used or how the PDF was created. The fault only happens with PDF's, it prints everything else fine.

Have used multible drivers, changed memory and HDD. It's on the latest firmware and function level. Next step would be to change the main board unless someone has a better idea?

Thanks.

**copier tech** · 02-13-2017

Try plugging in your laptop directly & then printing a pdf.

**JSC** · 02-13-2017

Originally Posted by copier tech

Try plugging in your laptop directly & then printing a pdf.

Does the same.

**Methmann** · 02-13-2017

I have had this issue, however on a C280. But it happened when printing PDF from Microsoft Edge browser :-) So told the customer to print from Internet Explorer instead.

**Tech Helpdesk** · 02-14-2017

Hi mate,

What type of driver is being used ? and what printing protocol are you using ?
Make sure on the PDF that 'Print as Image' is not selected
Regards

**JSC** · 02-14-2017

Originally Posted by Tech Helpdesk

Hi mate,

What type of driver is being used ? and what printing protocol are you using ?
Make sure on the PDF that 'Print as Image' is not selected
Regards

Have tried all the correct Konica Minolta drivers eg, PCL, PS, Clasic, Universal. it also crashes if sent as 'Print as Image'. used Adobe reader, Foxit, Nitro all with the same result. Works for a while then crashes/frezzes.

Scratching my head on this one.

**Tech Helpdesk** · 02-14-2017

Originally Posted by JSC

Have tried all the correct Konica Minolta drivers eg, PCL, PS, Clasic, Universal. it also crashes if sent as 'Print as Image'. used Adobe reader, Foxit, Nitro all with the same result. Works for a while then crashes/frezzes.

Scratching my head on this one.

Try forgetting the PC side and look at the ops panel. Go into User Settings and turn off spool.

See below,

Regards

IMG_1911.jpg