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  1. #1
    Service Manager 1,000+ Posts Gift's Avatar
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    KM Cxx4 or newer // ignore driver paper type setting

    I have a customer using different paper weights / types and since the IT + software end is a bit tricky it would be great if I could only set up these paper settings only MFP wise. I know from Ricoh a setting called "auto continue" i can change to "immediately" so there's no pop up when a paper type mismatch occures. In this case the machine treats the paper with the settings stored MFP-wise.

    Any chance to do this trick with a KM MFP?


    thx for any input

  2. #2
    Master Of The Obvious 10,000+ Posts
    KM Cxx4 or newer // ignore driver paper type setting

    blackcat4866's Avatar
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    Re: KM Cxx4 or newer // ignore driver paper type setting

    Not that I'm aware of. The request must match what's available. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Service Manager 1,000+ Posts
    KM Cxx4 or newer // ignore driver paper type setting


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    Re: KM Cxx4 or newer // ignore driver paper type setting

    Why not setup a seperate printer cue that defaults to the customer paper weight and tray

  4. #4
    Service Manager 1,000+ Posts Gift's Avatar
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    Re: KM Cxx4 or newer // ignore driver paper type setting

    Quote Originally Posted by rrrohan View Post
    Why not setup a seperate printer cue that defaults to the customer paper weight and tray

    Might be an option but if you look at the customers shelf there's so much different stuff

  5. #5
    Service Manager 1,000+ Posts
    KM Cxx4 or newer // ignore driver paper type setting


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    Re: KM Cxx4 or newer // ignore driver paper type setting

    Quote Originally Posted by Gift View Post
    Might be an option but if you look at the customers shelf there's so much different stuff
    well if they have a lot of different stock of paper assuming thats what you meant by that comment maybe its best its not set at the copier

    least your customer sets correct paper type, the amount of customers i get "well i have 180GSM paper but copier does max 163GSM so i set it to that but its smudges"

    what i tell my customers who do envelopes from bypass tray is tell it to print and then load the media.

    I setup a separate cue for custom paper stock jobs that saves to a user box. that way it wont start until they are at copier loading paper and wont hold up others prints

    Often if you justify the way KM forces things such as saying "it prevents other users accidentally printing on expensive glossy paper by mistake" customers will accept the extra steps

  6. #6
    Former KM Senior Tech 500+ Posts srvctec's Avatar
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    Re: KM Cxx4 or newer // ignore driver paper type setting

    This actually CAN be done on the new xx8 series machines but only for the bypass tray. See attached photo. This is from a C258.

    Attached Images Attached Images

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