C3350 Touch Screen

[Claus]

We have had a failure rate on touch screens of 75% on the first batch of 12 machines that we received. 9 out of 12 machines (was a very early batch of machines) have thus far had panel replacements. We have found that fw updates did not solve the problem.

[D Colour]

bulletin 10566 Operation Panel Lock-up

Hi

Would you be able to post or email this bulletin? We have a similar problem with the Olivetti MF3300 and Ive asked technical support if they can get me that bulletin, but they cant!

Thanks

[darry1322]

Hi

Would you be able to post or email this bulletin? We have a similar problem with the Olivetti MF3300 and Ive asked technical support if they can get me that bulletin, but they cant!

Thanks

The bulletin says it's due to the expansion memory. If you remove the expansion memory and the lock-ups stop then replace the expansion memory.