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  1. #1
    Senior Tech 250+ Posts Elmo's Avatar
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    C3350 Touch Screen

    Hi all
    Does anyone know if there is a part number for the front touch screen (digitiser) not the whole display
    ive 1 that is playing up i have calibrated and cleaned it several times
    but it still either takes several attempts to get it to react to touch or it just doesn't bother
    i can only find a part number for the whole display

    Thanks in advance

    I Used To Live To Fix Things Now i Fix Things To Live

  2. #2
    Service Manager 1,000+ Posts
    C3350 Touch Screen

    Synthohol's Avatar
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    Re: C3350 Touch Screen

    Should be under warranty no?


  3. #3
    Field Supervisor 500+ Posts
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    Re: C3350 Touch Screen

    Konica Minolta released a bulletin on this symptom. I am not where I can retrieve it at this time. They are saying it is a faulty memory chip on main board. re-seat or replace.


  4. #4
    Service Manager 1,000+ Posts
    C3350 Touch Screen

    Synthohol's Avatar
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    Re: C3350 Touch Screen

    I just searched SSD and did not see the bulletin.
    You can search on your mobile device Knowledge


  5. #5
    Field Supervisor 500+ Posts
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    Re: C3350 Touch Screen

    It was a Tech Bulletin, Said to remove memory module, reboot copier, Op panel should function if it was a bad module. You can leave it out till you get a new one in.


  6. #6
    Senior Tech 250+ Posts
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    Re: C3350 Touch Screen

    bulletin 10566 Operation Panel Lock-up


  7. #7
    Senior Tech 250+ Posts Elmo's Avatar
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    Re: C3350 Touch Screen

    Thank you for all the responses

    it is less like a screen lock out more like a lack of sensitivity
    mainly the top left hand area
    the screen will respond but it may take 5 or 6 presses in the area to get it to work
    i will look at the memory module later and let you know if it fixes it

    I Used To Live To Fix Things Now i Fix Things To Live

  8. #8
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: C3350 Touch Screen

    We have hundreds of these machines in one building - dozens have had the panels replaced already. Failure is not uncommon.

    If at first you don't succeed, try the way I told you how to do it in the first place.

  9. #9
    Senior Tech 250+ Posts Elmo's Avatar
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    Re: C3350 Touch Screen

    removed the memory module didn't fix this fault
    i can only find part number for the whole screen
    is there a separate part number for the front digitizer screen or do i have to get the whole thing

    I Used To Live To Fix Things Now i Fix Things To Live

  10. #10
    Technician
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    Re: C3350 Touch Screen

    Whole thing, unit is not supposed to be taken apart.


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