C3350 Touch Screen

[Elmo]

Hi all
Does anyone know if there is a part number for the front touch screen (digitiser) not the whole display
ive 1 that is playing up i have calibrated and cleaned it several times
but it still either takes several attempts to get it to react to touch or it just doesn't bother
i can only find a part number for the whole display

Thanks in advance

[Synthohol]

Should be under warranty no?

[mo0651]

Konica Minolta released a bulletin on this symptom. I am not where I can retrieve it at this time. They are saying it is a faulty memory chip on main board. re-seat or replace.

[Synthohol]

I just searched SSD and did not see the bulletin.
You can search on your mobile device Knowledge

[mo0651]

It was a Tech Bulletin, Said to remove memory module, reboot copier, Op panel should function if it was a bad module. You can leave it out till you get a new one in.

[darry1322]

bulletin 10566 Operation Panel Lock-up

[Elmo]

Thank you for all the responses

it is less like a screen lock out more like a lack of sensitivity
mainly the top left hand area
the screen will respond but it may take 5 or 6 presses in the area to get it to work
i will look at the memory module later and let you know if it fixes it

[EarthKmTech]

We have hundreds of these machines in one building - dozens have had the panels replaced already. Failure is not uncommon.

[Elmo]

removed the memory module didn't fix this fault
i can only find part number for the whole screen
is there a separate part number for the front digitizer screen or do i have to get the whole thing

[Konicatech]

Whole thing, unit is not supposed to be taken apart.