KM bizhub C224e get IP, but cant go into Backend and cant print anything

[druckerteam]

Hello.

We have a bizzhub C224e. The copier got a IP-Adress from DHCP-Server and if I put a manual IP-Adress we have the same error.

The problem is:
I can ping the copier and the IP is shown at the configuration page.
If I want to connect to backend and type the IP-Adress in the Browser I only get a blank page.
I tried Firefox, IExplorer and Chrome, same problem.

When I search the network for copiers I find the machine and can install it. But if I want to print something Windows 7 shows me the printer is offline.
When I try to synchronize the Printerdriver with the device (Obtain Device Information) it works.

Could somebody help us, what can we do?

Best regards, Paul

[Synthohol]

Try a network settings clear in initialization then flash the latest FW.

[copyrooks]

Try changing the speed of the network speed. If auto doesnt work, manually try all thr options.

[Albonline]

Hello.

We have a bizzhub C224e. The copier got a IP-Adress from DHCP-Server and if I put a manual IP-Adress we have the same error.

The problem is:
I can ping the copier and the IP is shown at the configuration page.
If I want to connect to backend and type the IP-Adress in the Browser I only get a blank page.
I tried Firefox, IExplorer and Chrome, same problem.

When I search the network for copiers I find the machine and can install it. But if I want to print something Windows 7 shows me the printer is offline.
When I try to synchronize the Printerdriver with the device (Obtain Device Information) it works.

Could somebody help us, what can we do?

Best regards, Paul

are the services turned off?

[wjurls]

Check your printer port settings. With Win 7, I have had a number of KM's go "offline" due to port settings. Even after working just fine prior.

If set up as RAW, raw port number should be 9100
If set as LPR set queue name to print and ensure "LPR byte counting enabled" is unchecked.

Also unselect "SNMP Status Enabled"

Lee,
The Copy Guys
Riverside, Ca

[mx6turbo89]

Hello.

We have a bizzhub C224e. The copier got a IP-Adress from DHCP-Server and if I put a manual IP-Adress we have the same error.

The problem is:
I can ping the copier and the IP is shown at the configuration page.
If I want to connect to backend and type the IP-Adress in the Browser I only get a blank page.
I tried Firefox, IExplorer and Chrome, same problem.

When I search the network for copiers I find the machine and can install it. But if I want to print something Windows 7 shows me the printer is offline.
When I try to synchronize the Printerdriver with the device (Obtain Device Information) it works.

Could somebody help us, what can we do?

Best regards, Paul

I had the exact same symptoms on a C554e recently and I tried doing a network settings clear, reinstalled firmware, change network speed, etc, but none of it worked. The fix was replacing the MFP board.

[druckerteam]

Hello.

Thank you very much foir the answers.

Yesterday the copier freeze on when i tried to copy something. I tried to change the HDD, but same problem.
Do somebody have the firmware files, because I cant find the firmware online.

Best regards, Paul

[Konicatech]

As said - install latest firmware, and turn off SNMP Status enabled in the print driver, this should cure your problem.

Firmware is available from KM (If your a dealer/partner)

[druckerteam]

This is the problem.
I am not a official dealer and cant get the firmware from KM.

[Synthohol]

Check your private messages...