I have a customer with outside IT guy that upgraded all the workstations to Win 10.
Customer complaining that some workstations cause the machine to jam.
I watched as a MS word document sat in the queue for 5 minutes, then try to take the paper and then show a jam code.
I plugged in my laptop to the copier and printed from even a Sharp PCL6 driver with no hesitation.
IT guy blaming the copier (as usual).
Is there firmware that has to be installed?
Two machines side by side that are identical doing the same thing when printing.
How else can I prove to customer that it is the network and not the machines????
Thanks for any input.