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  1. #1
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    Konica 8650 Tray 3 printing

    Hi all

    I have a client with a 8650 printer who when choose 'auto' in the print driver for which tray the printer prints from, the printer flags a message saying size/media error.

    ie: So they have an Plain A3 document and there is A3 plain paper in cassette 2, they choose print with the 'auto' tray select settings (to automatically choose the correct paper tray), the application used is Microsoft Word and the document is set to A3.

    This only happens when they want to print to the bottom cassette (cassette 2).

    Now when they choose the actual tray rather than leave it on auto, the printer prints the document....

    They need it to work automatically so if there is A3 paper inthe tray the printer automatically chooses that tray and visa versa for A4...

    Is there a setting I have missed??


  2. #2
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    Re: Konica 8650 Tray 3 printing

    Print a config page out of printer and see if that is what printer thinks it has.


  3. #3
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    Re: Konica 8650 Tray 3 printing

    Sounds like you have to set up the auto tray selection or tray priority. Likely in user mode.


  4. #4
    Field Supervisor 500+ Posts Phil B.'s Avatar
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    Re: Konica 8650 Tray 3 printing

    Quote Originally Posted by jonbonse View Post
    Hi all

    I have a client with a 8650 printer who when choose 'auto' in the print driver for which tray the printer prints from, the printer flags a message saying size/media error.

    ie: So they have an Plain A3 document and there is A3 plain paper in cassette 2, they choose print with the 'auto' tray select settings (to automatically choose the correct paper tray), the application used is Microsoft Word and the document is set to A3.

    This only happens when they want to print to the bottom cassette (cassette 2).

    Now when they choose the actual tray rather than leave it on auto, the printer prints the document....

    They need it to work automatically so if there is A3 paper inthe tray the printer automatically chooses that tray and visa versa for A4...

    Is there a setting I have missed??
    could be the printer settings for the TYPE plain/letterhead/rough.. if you pick the tray the machine will use setting on the printer for that tray.


  5. #5
    Senior Tech 250+ Posts
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    Re: Konica 8650 Tray 3 printing

    Quote Originally Posted by mo0651 View Post
    Print a config page out of printer and see if that is what printer thinks it has.
    Thanks

    I have already checked this and the top cassette says A4 LEF, cassette 2 says A3 SEF and both paper types are set to 'Plain'.


  6. #6
    Senior Tech 250+ Posts
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    Re: Konica 8650 Tray 3 printing

    Quote Originally Posted by Phil B. View Post
    could be the printer settings for the TYPE plain/letterhead/rough.. if you pick the tray the machine will use setting on the printer for that tray.

    Thanks

    Both cassettes are set to Plain.......


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