Ineo +227 networking issue

[Pig]

With the pc connected to the network does the printer error
or is it ok until you try to send a page from the pc

Yes, when the PC is connected to the network the printer errors. The printer is unable to print or scan (to a folder on the NAS drive) but it will still copy. In copy mode the light to the left of the screen flashes red and the status constantly switches between "Preparing User Box" and "Preparing Scan/Fax":

WhatsApp Image 2017-03-27 at 11.46.56.jpgWhatsApp Image 2017-03-27 at 11.46.39.jpg

When it's like this I can't enter the Utility menu to check any settings. Also, the printer appears offline to all computers on the network.

[Elmo]

it sounds like a piece of software on the pc is triggering the error on the printer
try turning off the anti virus and firewall software on the pc then reconnect to the network see what happens

the preparing user box usually shows while the printer is loading up its system usually after its been turned on or rebooted
the printer does contain a hdd which could cause a problem if faulty
but as the printer works with all the other pc's on the network i dont think the printer is the problem

[Pig]

it sounds like a piece of software on the pc is triggering the error on the printer
try turning off the anti virus and firewall software on the pc then reconnect to the network see what happens

Nope... still not working.

Thanks for the help though

[Elmo]

try connecting the pc to the printer via a usb cable see if it causes the printer to error

you said you connected the pc directly to the printer via a network cable but it couldn't find the printer
did you use a cross over cable not a standard network cable to do that

[Pig]

try connecting the pc to the printer via a usb cable see if it causes the printer to error

So, that works. I've plugged the un-networked PC into the printer via USB while leaving the printer plugged into the network and it prints fine. Scanning and printing from other PCs also works fine. However, as soon as I plug the PC back into the network it all dies again, even when I keep the printer plugged into it via USB.

you said you connected the pc directly to the printer via a network cable but it couldn't find the printer
did you use a cross over cable not a standard network cable to do that

Good point, I think it'll have been a standard cable.

[Elmo]

Can you have a good look at the network port on the pc it has any damage it could be the cause

[emujo2]

The only sure way to find what is happening here is to run wireshark and capture the network traffic as you place that PC on line. I would also suggest turning off all unused protocols 1 by 1 (IPV6, IPX, apple talk etc) to see if anything changes. Maybe if you can narrow it down to an SNMP or SSDP issue you can configure the PC in question to disable these settings. Emujo

[Synthohol]

or just explain its a PC problem the copier is fine.
why are you jumping through hoops? do you provide their IT services?
if not its not your problem.
you would spend less time and money buying a USB to RJ45 adapter for 10 dollars and divorce this PC you married.
https://www.amazon.com/dp/B00M77HLII...027879195&th=1

[allan]

The same thing is going to happen...

[Synthohol]

if that's the case then that takes the PC out of the equation right?
then maybe the actual network drop? or port on the switch?