C3850FS Toner issues

[DKimble]

hey guys im a tech with KMBS but im having an issue with a c3850fs that i cant find any info for this issue on ssd ive tried cleaning the contacts using a different toner bottle and ive just replaced the PRCB but the issue is still going on the machine is telling me that it needs a new black toner and until it gets it its not going to work. any ideas to fix this issue?

[allan]

did you replace the toner with a new or a used one?

[DKimble]

I tried both a new one and a used one

[B0265]

Check if there is any broken plastic parts inside the toner supply section.

[DKimble]

got a hold of a different new toner bottle and that one worked i guess the customer got a bad toner bottle or something.