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  1. #1
    Field Supervisor 500+ Posts
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    paper jam in biz 361

    When making one sided copies is ok. when make 2 sided but one copy is ok. When making multiple 2 sided copies usually paper jam occurs. Sometimew, very seldom, is ok. But usually paper jam occurs.
    One paper in the machine is just before the exit and the other paper is at duplex , at the back side. I suspect sensor . Any idea?

  2. #2
    Service Manager 1,000+ Posts
    paper jam in biz 361


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    Re: paper jam in biz 361

    Quote Originally Posted by Gab View Post
    When making one sided copies is ok. when make 2 sided but one copy is ok. When making multiple 2 sided copies usually paper jam occurs. Sometimew, very seldom, is ok. But usually paper jam occurs.
    One paper in the machine is just before the exit and the other paper is at duplex , at the back side. I suspect sensor . Any idea?
    clutches. im not working on KM anymore so I dont know part numbers, but i know it's clutches

  3. #3
    Master Of The Obvious 10,000+ Posts
    paper jam in biz 361

    blackcat4866's Avatar
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    Re: paper jam in biz 361

    Jam codes? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: paper jam in biz 361

    replace the two duplex clutches

  5. #5
    Certified Konica Expert 2,500+ Posts
    paper jam in biz 361

    Synthohol's Avatar
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    Re: paper jam in biz 361

    another vote here for clutches!

  6. #6
    Field Supervisor 500+ Posts
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    Re: paper jam in biz 361

    Quote Originally Posted by Woxner View Post
    replace the two duplex clutches
    How to get in jam codes? I am Ricoh tech not so familiar with KM . I have the service manual

  7. #7
    Senior Tech 100+ Posts
    paper jam in biz 361

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    Re: paper jam in biz 361

    4th vote for clutches, also duplex drive gear will sometimes break a tooth and give you problems.

  8. #8
    Master Of The Obvious 10,000+ Posts
    paper jam in biz 361

    blackcat4866's Avatar
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    Re: paper jam in biz 361

    Ricoh techs don't use manuals? Say it isn't so! =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #9
    Field Supervisor 500+ Posts
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    Re: paper jam in biz 361

    Quote Originally Posted by blackcat4866 View Post
    Ricoh techs don't use manuals? Say it isn't so! =^..^=
    There is huge distance between Rixoh and KM manuals. I mean is too easy to read Ricoh manuals and much more difficult for KM.
    Inn searce i gave "jam code" and "jam" with no results/

  10. #10
    Aging Tech 10,000+ Posts
    paper jam in biz 361

    copier addict's Avatar
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    Re: paper jam in biz 361

    Quote Originally Posted by Gab View Post
    There is huge distance between Rixoh and KM manuals. I mean is too easy to read Ricoh manuals and much more difficult for KM.
    Inn searce i gave "jam code" and "jam" with no results/
    With KonMin service manuals just click on the "Troubleshooting" tab and all the jam and error codes are listed there. Easy peasy.

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