Hello,
I am having a problem with a Bizhub C224e, it constantly asks for Magenta toner. I already replaced with a new toner but still same problem.When i put the new toner it says replenishing toner and after a few minutes it asks for toner.
Replaced the developing unit still not working.
Thanks for help
Can't remember if thesw toner bottles are chipped. If it is, it could be a bent pin on the body of the machine. Straighten the pin and it will work just fine.
How many copies on the machine? If the toner bottle is not chipped, it could be that the toner hopper is clogged, that will need to be removed and cleaned out. But usually it will give a code for the tcr level (can't remember which code for magenta tcr, C-255*) if that's the case.
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Last edited by Rikk811; 05-17-2017 at 07:46 AM.
Thanks for reply.The toners are not chipped. No error C25XX. I will clean the hopper with a blower and keep you updated.
Not uncommon, on this series, to replace the sub-hopper unit. If the sub hopper does not have a white plug on the end facing out, you will want to replace it anyways.
Sounds like the sub hopper is not filling up or the actuater in the sub hopper is stuck.
Remove the cover over the toner bottles and check they are rotating when it is replenishing toner.
If not and the sub hopper is empty, then check the actuater has not come adrift. This can cause the bottle to not rotate because the machine thinks there is already enough toner present. If this is the case you will have to split the unit and refit the actuater. By the way if you decide to replace the hopper it's wise to check these actuater as I've had brand new units with stuck/loose actuater.
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Hello,
Thanks for all the replies. I removed the sub-hopper unit and cleaned it with a blower. Tested on the machine did not work. Tested with another sub-hopper unit from a working machine still same problem.
Check both sub-hopper units there is toner in them, so i think the toner bottle motor cannot be suspected.
Both sub-hopper units has a white plugs on the end facing out.
blackcat i did not understand the indication with the 2 photos.please explain.
Thanks
Do you see the magenta toner packed in around the front seal? It's not supposed to look like that. It causes the shaft to bind, and stall. The motor cannot turn the agitator, and the toner is not fed down to the developing unit. If you watch with the engine cover off you can watch the drive shaft shudder, but not rotate. =^..^=Originally Posted by photocopier.technician
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Hello,
Blackcat thank you for explanation, i checked the drive shaft shudder and it rotates so i think the problem is not with the hopper unit.
Any idea what can be the problem ?
Thanks
Had a faulty/bent harness causing the toner bottle drive not to turn every once in a while - so try and mark the bottle to see if it turns.
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