C351 and IU's

[Leela]

We have a Bizhub C351 w/ the IC-402.

When the Black IU reached its life and wanted to be replaced, we replaced it with a new one. Except on the life indicator, the brand new Black IU was already 'half used up' apparently.

Just recently the Yellow, Cyan, and Magenta IU's all want replacing. AT $600AUD each, fine, we got them. I just replaced the Yellow IU, but the life indicator says that the Yellow IU is almost all used up.

So far I haven't replaced the Magenta or Cyan IU's yet.

The linux boxes can print to the C351 fine, but the window's PC's say that it is 'Offline' because its IU's are at life and need replacing before it will print using the IC-402 driver.

Any ideas what the hell is up with the insanity with the life indicators?

Also we feel we only got about a quarter of the pages we should be getting per IU anyway. Whats up with that? About how long should the IU's be lasting us?

I'm an IT, unix, windows, osx geek. Complicated photocopying equipment is NOT my area of expertise, so I feel totally lost

[random]

Well when you initially put an IU unit in it will only drop to half then do about 5mins of whirring and then the counter should be reset. To stop messages on your windows machines turn off snmp.

[Leela]

Well when you initially put an IU unit in it will only drop to half then do about 5mins of whirring and then the counter should be reset. To stop messages on your windows machines turn off snmp.

SNMP is off. Windows PC's still can't print to the copier.

I'll check what the IU life remaining reads now...

[random]

how are you printing from windows? RAW/LPR/SMB?

[Leela]

I use the IC402 driver, and add a IP printer by creating a TCPIP printer port, and point it at the copier's IP address..... I believe its using raw therefore.

I certainly don't use SMB.

[random]

impressive you get snmp messages when it is turned off. Print out the config sheet from the fiery and check that SNMP is turned off on that also.

[laserman06]

When you put a new IU in the machine, it has to do it's adjustments. If it does not complete these adjustments properly, the IU will not be reset.

Enter service mode and check your warnings. Clear up the warnings and the IU should reset.

[Leela]

When you put a new IU in the machine, it has to do it's adjustments. If it does not complete these adjustments properly, the IU will not be reset.

Enter service mode and check your warnings. Clear up the warnings and the IU should reset.

Right. So how does a noob like me enter service mode?

[srazvan2002]

Try utility - counter - stop - 0 - 0 - stop - 0 - 1
then enter password
then stop - o - stop 9
enter iu life stop
then select not stop
this makes the copier not to stop if iu is at 0 copy life
and lets you print but the message still apears
hope it will work for you on c350 works

[Leela]

Try utility - counter - stop - 0 - 0 - stop - 0 - 1
then enter password
then stop - o - stop 9
enter iu life stop
then select not stop
this makes the copier not to stop if iu is at 0 copy life
and lets you print but the message still apears
hope it will work for you on c350 works

This doesn't seem to do anything

Is that how you go into service mode?