Bizhub C360 with error C-C172

**mntech** · 06-20-2017

Hello,
Getting intermittent c-c172 error.
Image controller setting in system 2 is set to 0 already. The machine was installed with hard drive removed due to security inside customer facility.

Was thinking firmware may resolve issue, but I'm not allowed to bring in usb drive, cf, or laptop inside their facility.

Machine is not networked, and has only 9k clicks.
Any ideas?

Thanks

**Synthohol** · 06-20-2017

put a HDD back in?
ive done military facilities that shared the same concern but once i told them about this they merely asked if they can keep the HDD when lease was up.
also check the NVRAM, that model is old as hell, the battery may be shot.
your choices are change MFPB, NVRAM or installing the HDD.
color machines need the extra memory space, if there is an open ram slot maybe an extra stick may help? UK-203 part#A0YDWY1
either way deferring from the basic config (with HDD) is asking for an error.
its just the wrong old dead discontinued machine for them.
shoot the sales person

(1) Overwrite HDD Data

(a) Use

• To set whether or not to use overwrite temporary data.

• To set overwriting method to use temporary data overwrite function.

• To use when making temporary data overwrite function valid.

• All data are temporarily written into HDD during PC print, copier print, scanning and fax transmission. When the operation is complete,

perform overwriting to the area data were once written in HDD in order to enhance security.

(b) Default setting

• OFF

(c) Setting item

• ON

• “OFF”

NOTE

• When selecting [ON], select an overwrite method.

• [OFF] cannot be selected when the following setting is set to “ON.”

[Administrator Settings] → [Security Setting] → [Enhanced Security Mode]

(2) Overwrite Method

(a) Use

• To set overwriting method to use temporary data overwrite function.

• To change overwriting method to use temporary data overwrite function.

Mode 1	To overwrite 0x00 one time.
Mode 2	Overwrite 0x00 → overwrite 0xff → overwrite 0x61 →validation

(b) Default setting
• Mode 1
(c) Setting item
• “Mode 1”
• Mode 2
(3) Encryption Priority/Overwrite Priority
(a) Use
• “Encryption Priority/Overwrite Priority” can be selected.

Encryption Priority	When the encryption word is set, the security level of the data will be enhanced before writing to HDD. When erasing data, they will all be converted into encryption data before overwritten. Therefore, overwriting will be executed with the value besides the value specified by the selected mode.
Overwrite Priority	Standard encryption method will be applied to data written to HDD even when the encryption word is set, so overwriting and erasing will be performed without fail using the specified value in the selected mode. It is used for performing the overwriting and erasing according to the HDD data erase standard.

NOTE
• It is necessary to make HDD format when encryption priority/overwrite priority setting is changed.
(b) Default setting
• Encryption Priority
(c) Setting item
• “Encryption Priority”
• Overwrite Priority