C368 series ticking noise from fusing unit

**Matt** · 08-24-2017

Originally Posted by kmNoob

I am having the same issue with a C368. The clicking
is coming from the left side of the fuser, I just can't pinpoint exactly where it is coming from. I can get it to make the clicking sound by turning the gears in the paper feed direction. I'd rather not have to order a new fuser for a barely used machine.

I have had this same issue , I tried a new fuser but it did not resolve . The trick is to remove the covers and adjust the small tension springs on each end of the fusing unit . This worked for me .

**B0265** · 08-24-2017

Just found out that the fusing unit is modified again, new part no A161R71999.

**copier addict** · 08-24-2017

Originally Posted by Matt

I have had this same issue , I tried a new fuser but it did not resolve . The trick is to remove the covers and adjust the small tension springs on each end of the fusing unit . This worked for me .

When you say "adjust" do you mean stretch them to reduce pressure between the pressure roller and fusing belt when the machine is idle?

**allan** · 08-24-2017

The pressure retraction should remove the pressure during idle

**copier addict** · 08-24-2017

Originally Posted by allan

The pressure retraction should remove the pressure during idle

Yes, but there is a smaller spring that keeps the pressure roller up against the fusing belt. That is the spring I am asking about.

**avecosat** · 10-24-2017

Originally Posted by Matt

I have had this same issue , I tried a new fuser but it did not resolve . The trick is to remove the covers and adjust the small tension springs on each end of the fusing unit . This worked for me .

I have had the same issue , What spring is it you say? thanks

**Ashbell** · 10-24-2017

Hi guys, apologies for commenting on a "dead" post, but Konica Minolta have recently released a tech bulletin about this issue. If you have a service login you should be able to find the document on CSES.