Bizhub C360 the following functions can not be used because the scanner

[linakerd]

The following functions can not be used because the scanner is unavailable . Copy/Scan/Fax.

I had a machine that the junior was working on . Hes left the NVRAM off the board for a week . i got the machine back together but it it lost everything there must be a soft switch to switch the scanner back on but i cant find it anywhere . Ive put all the serial numbers in . and formatted the hard drive but still telling me scanner unavailable.

Thanks in advance

[Synthohol]

1. Turn OFF the main power switch.
2. Turn main power switch ON while pressing the Utility/Counter key.
3. Touch [Trouble Reset].
4. Check to make sure that [OK] is displayed and it has been reset.
5. After turning off the main power switch, turn it on again more than 10 seconds after and check if the machine starts correctly.

[emujo2]

I disagree. The message you are getting is because the MFP detected a problem in the scanning system. It gave the user the opportunity to continue usage without the scanning functions and the user said OK. If you were messing with the system board at the time my guess is you have a disconnected or poorly connected cable. Either way, until you correct the issue, each time you cycle power you will be back in the same boat. Emujo

[Synthohol]

Really? You wouldn't try a trouble reset?

[copier tech]

Really? You wouldn't try a trouble reset?

Trouble reset is for fuser errors

[emujo2]

Also used to reset lamp malfunctions, but no I am not saying don't try it, just don't think it will solve the problem, plus, once those isolation codes are locked in, you must cycle power, the MFP must get past the fault, then continue to boot up. Emujo

[Synthohol]

Seriously?
I've been working on konica since it was Minolta 18 years ago.
Trouble reset is for a whole variety of issues as well as a diagnostic method.
I hold 130+ certifications for konica Minolta including Outward Professional.
If I suggest a trouble reset why would anyone disagree?

[emujo2]

Not trying to offend, trouble reset is to clear a "safety" error. This guy has a scanner problem (could be board, motor, cables, sensors etc..) Trouble reset would be limited to clearing a Rank A error code. If the MFP was generating a Rank A error, it would not allow the user to continue operations bypassing the scanner functionality. It would just throw a Fuser or lamp error and it would not warm up..Poster mentioned replacing NVRAM...I still believe it's connector related. Emujo

[Synthohol]

just for the sake of clarification, once he does the trouble reset and reboots, if its a hard fault he will see the trouble code and we could have further diagnosed it.
if the scanner worked again after reboot it could have been something as the scanner not reaching the HPS or for a variety of reasons.
either way a trouble reset is the first step in ANY component/accessory isolation issue.
paper behind a tray, c0202 code and locks out tray. a trouble reset will set it straight again. no amount of power cycles will reset it.
its not just for lamps or fusers.
some errors you have to do a soft reset as described and others must be done with service mode initialization system error clear.
either way i wasnt trying to have a pissing contest with you, i just have enough experience over the years walking through troubleshooting with someone that i was taken aback when you flat out said

each time you cycle power you will be back in the same boat.

sure you could be unless you TRY a trouble reset first, period.
thats all i will say on this and i hope the OP reports back soon.

[copyman]

Synthohol I see your point about getting the code to come back by doing a trouble reset but I agree with emujo2 that this seems to be an isolation. Thought when something is in isolation only way to reset it is in service mode and unset the isolated feature? Most of time when scanner is isolated it is because of one of those stupid CCD codes. I've had to replace a few ccd units on the C220 series to correct this.