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  1. #1
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    Service Notification Failed message

    I've got a C364e that is displaying a message randomly that says "Service Notification Failed" turn machine off and back on and will be blinking orange. The machine will still copy/print/scan etc. while in this state, so it's not like a service code is present. I have the machine configured to email us meter reads and status notifications. Among these, I have the machine programmed to let us know if toner/waste toner is low and if there is a service call generated on the machine. Scan to email works, and I've forced a meter read to our meter inbox successfully. Perhaps the machine is trying to email us a status notification and can't??? There are no service codes in the history. Or, is this message related to Vcare settings? This is a refurbished machine, so I'm not sure if it was connected to a remote server for "service notifications" in the past. Any help is appreciated.


  2. #2
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    Re: Service Notification Failed message

    This is a message generated when the MFP can't reach KMs Vcare server (HTTP 1 way only, SMTP is not monitored like this. If you are not using vcare just go into service mode and do a vcare date clear (not a MFP data clear). if you require vcare then something has changed that is blocking the MFP from getting an outside web connection, and it will continue to display this message until it's corrected. Emujo


  3. #3
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    Re: Service Notification Failed message

    Thanks emujo. It took me a while to find where the vCare RAM clear setting was, but I think I got it taken care of.


  4. #4
    Senior Tech 100+ Posts D Colour's Avatar
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    Re: Service Notification Failed message

    Hi
    We are having the same problem with an ex-lease machine. Turn Main Switch OFF and ON. Service Notification Failed. If you turn it off/on the message does clear for a while, but then returns.

    C284e Message.jpg

    We have checked Service Mode/CS Remote Care and done the data initialise, also entered (albeit a made up 7 digit ID Code) and done the RAM Clear.

    Also entered CS Remote Care via the web browser and run the data initialisation in there.

    Had a look at Service Mode/Machine Update Settings, but nothing is turned on here.

    Are we missing something?

    Everything that has a beginning, has an end.....

  5. #5
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    Re: Service Notification Failed message

    There should be two things to clear in service mode to disable VCare communication completely:


    SVC Mode > CS Remote Care > Start Maintenance > input any 7 digits > END > Detail Settings > RAM clear > Set > END

    and

    SVC Mode > CS Remote Care > Server Settings > Data initialize > Yes > END


  6. #6
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    Re: Service Notification Failed message

    Quote Originally Posted by progoffice View Post
    Thanks emujo. It took me a while to find where the vCare RAM clear setting was, but I think I got it taken care of.
    Can you let me know where it was?


  7. #7
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    Re: Service Notification Failed message

    Quote Originally Posted by jonbonse View Post
    Can you let me know where it was?
    Your answer is literally right above your question


  8. #8
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    Re: Service Notification Failed message

    Quote Originally Posted by KMFLT3CH View Post
    Your answer is literally right above your question
    Yes I saw that however could not locate the first part (RAM Clear) ....


  9. #9
    Service Manager 2,500+ Posts
    Service Notification Failed message

    Phil B.'s Avatar
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    Re: Service Notification Failed message

    Quote Originally Posted by jonbonse View Post
    Yes I saw that however could not locate the first part (RAM Clear) ....
    NOT RAM CLEAR... that will really muck up the works.


  10. #10
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    Re: Service Notification Failed message

    Quote Originally Posted by Phil B. View Post
    NOT RAM CLEAR... that will really muck up the works.
    This bit:

    SVC Mode > CS Remote Care > Start Maintenance > input any 7 digits > END > Detail Settings > RAM clear > Set > END


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