bizhub 287 with a c-d011

[brent]

any thoughts on this code? I am an authorized Konica Minolta dealer
and I for some reason cant find on the website how to access the manuals again.
I am an idiot.. lol any thoughts on this code while I try to get it to come up?

thanks
brent

[Synthohol]

you need recovery FW for SATA ill bet.
if you can boot into safe/service mode on the copier check the FW ver for sata (3rd page i think)
if ver 3 then thats the problem. should be ver 4
there are bulletins on the SSD KB if you have access.

[Woxner]

manuals are under my workspace on the right in the screen

[blackcat4866]

If there's no SATA firmware level listed, then the recovery firmware will also help. It may take a few tries.

C-D011 on bizhub C368.JPG

=^..^=

[mikez]

I told Brent to replace the Hard drive and it fixed the issue. Not sure why other people were talking about firmware recovery. Straight from the book it says hdd issue for the code C-D011

[Woxner]

Yeah but there was a bulletin that said all you need is to update the sata firmware. No need to replace drive. Your problem may come back

[mikez]

Yeah but there was a bulletin that said all you need is to update the sata firmware. No need to replace drive. Your problem may come back

I didn't see any bulletins on the bizhub 287 at the time. I just found the one you were taking about after reading your reply it's under the c308 series. Hopefully it doesn't affect the 287 series.

Thanks for your reply.