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  1. #1
    Field Supervisor 500+ Posts
    Biz 363, blank pages


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    Biz 363, blank pages

    This was thrown on me on way out of one of my customers. I was there for something else and didn't have a lot of time to troubleshoot further. Going back tomorrow.


    No image at all. never saw this on this series. No codes. Quickly checked all the usual things like drum/dev turning, contacts on right side. I know it has to do with Print head, HSPS or DC pwr sup. Wouldn't the machine throw code for bad print head? or even loss of HV?

    Anyone know or tried using a 223 PH in a 363? They have different part #'s. The reason I ask is I have swapped the PH's between the faster & slower models on the Biz 200 series & even way back to the Di-200 series. Those part #'s were different but the lasers worked in any model.

    Any thoughts appreciated.

    Thanks


  2. #2
    Aging Tech 1,000+ Posts
    Biz 363, blank pages


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    Re: Biz 363, blank pages

    Quote Originally Posted by copyman View Post
    This was thrown on me on way out of one of my customers. I was there for something else and didn't have a lot of time to troubleshoot further. Going back tomorrow.


    No image at all. never saw this on this series. No codes. Quickly checked all the usual things like drum/dev turning, contacts on right side. I know it has to do with Print head, HSPS or DC pwr sup. Wouldn't the machine throw code for bad print head? or even loss of HV?

    Anyone know or tried using a 223 PH in a 363? They have different part #'s. The reason I ask is I have swapped the PH's between the faster & slower models on the Biz 200 series & even way back to the Di-200 series. Those part #'s were different but the lasers worked in any model.

    Any thoughts appreciated.

    Thanks
    A few things to check first would be the gear on the transfer roller, the dev spacer rollers and something blocking the printhead from writing the drum.


  3. #3
    Service Manager 1,000+ Posts
    Biz 363, blank pages

    Synthohol's Avatar
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    Re: Biz 363, blank pages

    if the PH wasnt aligned you may have P-codes from lack of patches on warmup.
    do you have an oilcan on the screen?


  4. #4
    Indentured Servant 500+ Posts D_L_P's Avatar
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    Re: Biz 363, blank pages

    Quote Originally Posted by Synthohol View Post
    if the PH wasnt aligned you may have P-codes from lack of patches on warmup.
    do you have an oilcan on the screen?
    You'd think there would be some error code for blank pages. I just had a c454 last week with blank pages. No error code. Only clue was stabilization was NG and a P code to that effect. The High voltage power supply fixed it. Hate to admit it but I Tried a PH 1st. In hindsight there shold be an error code for no beam detect in the PH, right? Not sure about a 423 though. I'd try a HVPS 1st, probably the cheapest of the 3 anyway.


  5. #5
    Field Supervisor 500+ Posts
    Biz 363, blank pages


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    UPDATE - SOLUTION

    Turned out the blank pages, with NO codes was caused by a bad Printer Control PWB. Thanks again for the replies.


  6. #6
    Service Manager 1,000+ Posts
    Biz 363, blank pages

    Synthohol's Avatar
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    Re: Biz 363, blank pages

    WOW!
    thanks for closing this ticket with success!


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