Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 7 of 7
  1. #1
    Junior Member
    Join Date
    Nov 2017
    Posts
    3
    Rep Power
    0

    Bizhub 501 scanning "Failed to complete job"

    The Bizhub 501 at work will no longer scan more than 1 page. Scanning one page finishes successfully but when more than 1 page is placed in the feeder, it gives an error "Failed to complete job, check log". The same behaviour happens whether scanning to external usb or to SMB.

    The error details in the job history only says "Automatically deleted". Any ideas what went wrong?
    I tested enabling separate scan and scanning 1 page at a time and it works fine.
    Edit: I tested separate scan again, it doesn't work. Same error after scanning second page.
    Last edited by CopyC; 11-01-2017 at 09:02 AM. Reason: Correcting details

  2. #2
    Service Manager 5,000+ Posts
    Bizhub 501 scanning "Failed to complete job"

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    7,531
    Rep Power
    182

    Re: Bizhub 501 scanning "Failed to complete job"

    Whats the error in the log history?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  3. #3
    Junior Member
    Join Date
    Nov 2017
    Posts
    3
    Rep Power
    0

    Re: Bizhub 501 scanning "Failed to complete job"

    The result is "Deleted due to error" and the error details is "Automatically deleted", no further details given.
    My earlier post was wrong about "separate scan". It doesn't work either with the same error after scanning the second page.

  4. #4
    Service Manager 1,000+ Posts
    Join Date
    Apr 2009
    Location
    LaPorte Indiana
    Posts
    1,054
    Rep Power
    43

    Re: Bizhub 501 scanning "Failed to complete job"

    Does your machine have a hard drive? What is the memory percentage before you scan, and during scanning?

  5. #5
    Junior Member
    Join Date
    Nov 2017
    Posts
    3
    Rep Power
    0

    Re: Bizhub 501 scanning "Failed to complete job"

    No hard drive. Memory is at 100%, drops a few percent while scanning.

  6. #6
    Junior Member
    Join Date
    Dec 2016
    Posts
    3
    Rep Power
    0

    Re: Bizhub 501 scanning "Failed to complete job"

    You must have a hard disk installed.

  7. #7
    Senior Tech 250+ Posts
    Join Date
    Nov 2011
    Location
    Jacksonville, Fl
    Posts
    388
    Rep Power
    33

    Re: Bizhub 501 scanning "Failed to complete job"

    Quote Originally Posted by makisk View Post
    You must have a hard disk installed.
    I've not run into a b/w Bizhub that has to have a HDD to scan. Also, I believe he implied it used to scan. I'm assuming scan to email bc later he said smb also doesn't work. I had a c353 scan about 4 pages years ago, then stop. It couldn't see the shared folder or hostname, or maybe the pw was wrong, but it took about 4 sheets to realize the issue. So I would double check the DNS which could cause bothe email & smb to a hostname to fail. I use the gateway as primary dns in most cases. Seems that there should be a reason for failure in the job details, like server connect, or failed to authenticate... not just the deleted due to error. I have no 501's so I may be wrong.

    P.S. I'm fighting a c224e at function ver. 7 & latest FW that gives a FWD TX error on SMB but emails fine. May have to initialize network settings because it's from a previous environment where they really jacked with the user settings. Sorry if I hijacked your post!

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here