Installed a brand new oem fuser unit from Konica and it had a flat spot on the lower roller which caused a thumping noise. Did a return RMA with Konica and they sent out another brand new fuser unit. No thumping or flat spot. But customer called back and the unit is fusing poorly/image rubs off a little. Like most tech's have seen when there is not sufficient pressure between the lower and upper rollers. I did increase fuser temp in service mode to compensate for the poor fusing but issue not completely remedied by that. Question: has anyone else been experiencing problems with brand new factory origional fixing units for these models?
The only bulletin on fuser issues I can find pertains to the fusers prematurely wearing but nothing on an issue with brand new units bad out of the box:
Description
Marks on copies/prints.
Solution
CAUSE: Upper fixing roller premature failure due to scratching of the teflon coating by the thermistor and/or fixing claws. This might be due to improper
fusing, causing toner and paper dust to adhere to the thermistor/claws.
SOLUTION:Replace the fusing unit (p/n A1UD R709 11), then increase the fixing temperature on the machine.
1. Enter Service Mode.
2. Touch [Machine] g [Fixing Temperature].
3. Select Plain Paper and change setting to 5 degrees C.
Note : The fixing claws should also be checked and cleaned at every service call.
Customers origional fuser only had an issue with a scored upper roller,no issues with fixing or noise. Certainly 2 bad fuser units in a row seems excessive----any feedback much appreciated.
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